Customer Service Representative- Professional & Seasoned CLIFTON NJ

Job Description

Job Description

If you focus on executing well during your shift, thrive in a fast-paced environment, take pride in your work, arrive on time and love solving problems with a smile- we want you on our front line!

A-1 Affordable Construction, a trusted name in the chimney & roofing industry, is hiring a dynamic Customer Service Representative to help us deliver exceptional first impressions to our valued customers. Our Customer Service team is highly valued and plays a very important role at A-1 Affordable as they act as the initial point of contact for customers and accounts. We’re serious about delivering a top-notch experience for our customers, and we expect the same dedication from you. We offer a team-focused environment, ongoing training, and a culture built on accountability, reliability, honesty, and pride in our work.

As the voice of A-1 Affordable, you'll play a critical role in welcoming customers and guiding them through the intake process. You’ll:

• Create an unforgettable first impression with upbeat, confident communication

• Answer incoming calls, ask smart questions, and schedule appointments like a pro

• Input and maintain customer information in our system with laser-focused accuracy

• Qualify calls and connect customers with the right departments

• Be receptive to feedback as our calls are recorded for quality assurance

• Proactively reach out to our customer base to keep appointments flowing as needed

• Tackle basic administrative and clerical tasks that keep the office running smoothly

• Build product and service knowledge (we train you!) to deliver top-tier customer guidance

 

Position Details:

• Pay: $18–$20 per hour

• Schedule Options: Monday–Friday, 7:30am–5:00pm or 10:00am–7:00pm, Alternating Saturdays: 7:30am–5:00pm

• Location: In-person position based in Clifton, New Jersey

At A-1 Affordable, we’re proud to be an established company with over 30 years of success in the home services industry. While we’re known for our expertise in chimney work, our company has grown far beyond that—with over 30 professional office staff supporting a range of departments including customer service, inside sales, marketing, permits, installation, accounting, and property management.

We believe in building careers, not just jobs—and we’re proud to promote from within. Many of our current leaders started in entry-level roles and grew with the company. As we continue to expand our infrastructure, we’re always looking for talented, well-presented professionals that would rather be working instead of doom scrolling. Are you ready to become a part of something special?