BDC / Administrative Assistant

We are hiring a BDC / Administrative Assistant to join the front office at Whiteface Ford. This role owns the customer follow-up side of the sales process: answering and responding to inbound leads quickly, keeping appointments on the calendar, and keeping our CRM (DriveCentric) accurate and current. You are the first, fast, friendly touch a customer gets, turning an inquiry into a scheduled visit to the dealership. Selling the vehicle once the customer is in the door belongs to our sales team; your job is making sure that hand-off happens as often and as fast as possible.

Reports to: Melissa Schlabs (BDC / floor manager).

Responsibilities:

• Speed-to-lead: respond to new inbound leads (phone, text, email, web) fast. Every minute of delay costs the store a chance at the sale.
• Appointment setting: turn a responded-to lead into a booked, confirmed visit.
• Consistent follow-up: work assigned leads on a cadence, with no dropped or forgotten follow-ups and no unlogged CRM activity.
• CRM hygiene: keep DriveCentric records current, log every call, text, and email, and keep tasks closed out.
• Customer experience: friendly, organized, professional tone on every call and text.

Requirements:

• Comfortable being on the phone and a computer for most of a shift.
• Reliable, dependable schedule. This is a desk role tied to business hours, not flexible gig work.
• Organized, detail-oriented, and follows through without being chased.
• Customer-service or office/admin experience a plus. CRM experience (DriveCentric or similar) a plus but not required, we train the right person.
• Good written and verbal communication.

Compensation: $15 per hour, not commission-based. Standard Whiteface Ford benefits apply.