Service Advisor

Handy Toyota has grown sustainably since we opened doors in 1973. We value our employees and we treat them like family, and each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. We are currently seeking a Service Advisor to join our team! With this role, you will receive 90 days of training wage before your standard pay takes effect. What We Offer Competitive benefits Medical insurance 401(k) plan with match Vision Dental Short Term Disability Term Life Insurance Opportunity for advancement Sales and service discounts Promote from within Employee recognition Responsibilities Promptly greet customers at their vehicle in the service lanes. Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer. Review vehicle repair histories and verify the need for maintenance and/or manufacturer recalls. Promote the sales of labor, parts and accessories; prepare a complete and accurate estimate of cost for parts and labor. Establish and communicate an accurate promise time. Monitor the progress of each vehicle throughout the day and update customers as needed. Verify the final invoice reconciles with the work performed on the repair order. Contact customers to advise of completion. Explain all completed work and charges to customers. Cashier customers, taking payment via cash, check or credit card. Perform active delivery, walk customers to completed vehicle and ensure satisfaction. Perform other duties assigned by the Service Manager. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr