Production Support

Vice President, Production Support Specialist Job Level: Vice President Location: White Plains, NY, US 10601 Employment Type: Full Time The anticipated salary range for this role is between $190,000.00 and $196,000.00. The role is eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Objectives: Delivery Provide end-to-end production support for Java/JEE applications deployed in Azure and on-premises environments. Diagnose and resolve production incidents and software issues, ensuring timely and effective support. Perform root‑cause analysis and prepare detailed incident reports. Develop and maintain documentation for supported processes, updating materials to reflect changes or enhancements. Collaborate with project teams to define and design project scope. Implement and maintain monitoring for all supported components to enable proactive alerting. Improve system capacity, performance, and 24x7 availability. Refactor and optimize existing applications to enhance performance and reliability. Generate ad hoc reports to support business requirements. Participate in incident review meetings to analyze trends and define new policies and procedures that improve application stability and reliability. Mentor and train junior team members. Partner with business teams to understand user needs and contribute to roadmaps for new processes and features. *Hybrid remote work is permitted. Qualifications and Skills Bachelor’s degree in computer science, computer engineering, or a related field plus 7 years of progressively responsible experience. Experience must include the following: Java, SQL, Azure, Unix, and production incident management. The required skills do not need to be maintained over the full term of the required experience. SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA‑registered roles for which in‑office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at View email address on click.appcast.io. #J-18808-Ljbffr