Desktop Support Analyst II

Desktop Support Analyst IIOnsite | Austin, TX | Contract with potential to hireRobert Half is partnering with a retail client to hire a Desktop Support Analyst II(contract with opportunity to go full-time) to provide hands-on technical support for end users across a Microsoft-centric environment. This role will be responsible for troubleshooting hardware, software, and access-related issues. The ideal candidate is customer-focused, technically proficient, and capable of resolving escalated support issues in a fast-paced environment.Responsibilities:• Provide Tier 2 desktop and end-user support for Windows 11 workstations, laptops, and POS equipment.• Support user accounts, permissions, and device management within Azure Active Directory (Entra ID).• Diagnose common hardware, software, and operating system problems and apply practical solutions to restore functionality.• Configure, enroll, update, and maintain endpoint devices while enforcing security and compliance policies.• Perform software installations, hardware upgrades, system imaging, and asset management activities.• Manage and deploy devices using Microsoft Intune and Windows Autopilot.• Provide support for Shopify POS systems, including retail hardware.• Create and maintain technical documentation, user guides, and knowledge base articles.• Participate in onboarding and offboarding processes, including account provisioning, device deployment, and access management.• Utilize Zendesk to manage support tickets, document resolutions, and maintain service level agreements (SLAs).