Desktop Support Technician
Vantage Point Consulting Inc.
Job Description:
- Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, operating systems, and network issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
- Support Microsoft Windows, macOS, and Office 365 environments.
- Manage user accounts, permissions, and access controls via Active Directory and related tools.
- Perform routine maintenance, upgrades, and patching on desktops and laptops.
- Troubleshoot connectivity issues related to LAN, WLAN, VPN, and remote access.
- Assist in setup and configuration of video conferencing tools and collaboration platforms (Zoom, Teams, WebEx).
- Maintain accurate documentation of incidents, resolutions, and asset inventory.
- Escalate complex issues to higher-level support teams when necessary.
- Provide excellent customer service, ensuring minimal downtime and user satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3-5 years of proven experience in desktop or IT support roles.
- Strong knowledge of Microsoft Windows OS, Office 365, and common business applications.
- Hands-on experience with Active Directory, DNS, DHCP, and basic networking.
- Familiarity with ticketing systems (ServiceNow, Jira, or equivalent).
- Knowledge of mobile device management (MDM) solutions is a plus.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Relevant certifications (CompTIA A+, Network+, Microsoft MCSA, ITIL Foundation) preferred.
Vacancy posted 1 day ago
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