Program Manager

Patience's Compassionate Care LLC

Job Description

The Program Manager oversees multiple concurrent programs. Reporting directly to the Department Head, this role demands hands-on leadership to ensure seamless program execution and team performance. As the Program Manager you will have oversight and be responsible for coordinating and managing the overall assigned programs (24/7 residential and non 24/7 sites) in relation to individuals with developmental disabilities (IDD). This position is a mixture of both direct care and supervisory duties. The Program Manager oversees Team Leaders and DSP staff.

Responsibilities

Manage program staff including performance evaluations, scheduling, and orientation
Provide 24/7 on-call support to staff, coordinate coverage, and cover shifts as needed including weekends and holidays, as required.
Coordinate team activities and program operations across multiple programs
Oversee cross-functional program initiatives to meet goals and deadlines
Report program status and progress to department leadership
Monitor all aspects of the program including but not limited to developing individual goals and plans, implementing the program.
Ensure services are delivered according to each individual's Person-Centered Plan (PCP) and Individual Support Plan (ISP)
Oversee incident reporting, investigations, corrective action plans, and follow-up
Maintain accurate financial records and documentation
Ensure transparency and accountability with all financial activities
Develop and implement operational goals that align with the organization's mission and strategic plan
Prepare for state surveys, audits, and accreditation reviews
Monitor health, safety, and risk management practices for all individuals served
Support Team Leads and DSPs through coaching and mentorship
Work closely with clients’ family members, case managers, physicians, and the clinical management team
Ensure that direct care staff are adequately trained, including ongoing staff in-service and client-specific training

Preferred Qualifications

2+ years of experience in program management
Bachelor's degree in Human Services or related field.
An equivalent combination of education and experience.
Strong skills in program and performance management
Experience with scheduling, staff supervision, and conflict resolution
Effective communication, leadership, and problem-solving abilities
Must be flexible

Company Description

We are currently looking for exceptional Program Manager. Come grow with us!

Company Description

We are currently looking for exceptional Program Manager. Come grow with us!

Apply

Vacancy posted 4 days ago

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