Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing Reimbursement
• Simple IRA
• Bonus based on performance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• 401(k) matching
• Dental insurance

ABOUT OUR AGENCY:
I opened my agency in January 2026 and currently lead a team of seven. While the agency is new, my career with State Farm began in 2004. Prior to agency ownership, I held a variety of roles including Claims, Agency, and Sales Leadership. Those experiences gave me a well-rounded understanding of the business and reinforced my passion for helping customers and developing successful teams.

I’m a graduate of Auburn University and earned my MBA from Troy University. My husband is also a State Farm agent, and together we have two daughters, ages 11 and 14. Outside of work, I enjoy home décor, shopping, and finding the perfect cup of coffee. I stay active in the community through the Valley Chamber of Commerce and by sponsoring a variety of local events throughout the year. Building strong relationships within the community is an important part of our agency's mission.

Our agency offers a Simple IRA, health benefits, Aspirant Program opportunities, personal and professional development, team-building events, team outings, and exposure to multiple offices and experienced team members. We’re committed to creating opportunities for growth and helping team members build long-term careers.

Our culture is positive, collaborative, and growth-focused. I’m looking for team members who take ownership, show initiative, and are willing to jump in wherever needed. The ideal candidate brings enthusiasm, accountability, and a strong desire to learn and improve. If you’re looking for a supportive environment where you can grow, develop new skills, and be part of a team that values both performance and people, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Beth Slaughter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.