Dental Front Office Receptionist/Coordinator (Full-Time)

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Paid time off
• Parental leave
• Bonus based on performance

Front Office Coordinator – Dental Practice (Full-Time)

We are a high-quality, patient-focused dental practice in the South Bay seeking a reliable and detail-oriented Front Office Coordinator to join our team. This role is critical to keeping the schedule full, patients informed, and the office running efficiently.

Core Responsibilities:

• Answer and manage incoming phone calls promptly and professionally
• Confirm all patient appointments for the following 1–2 business days
• Actively fill cancellations and maintain a full hygiene schedule
• Schedule and coordinate patient appointments for doctors and hygienists
• Perform daily chart preparation for upcoming appointments
• Verify PPO insurance eligibility, benefits, and breakdowns prior to visits
• Check patients in and out, collect payments, and review treatment plans
• Update medical histories annually and ensure all patient records are current
• Schedule next appointments and manage recall system to maintain patient flow
• Monitor and work A/R (accounts receivable) reports and follow up on outstanding balances

Additional Responsibilities:

• Present and explain treatment plans and financial options clearly to patients
• Submit and track insurance claims; follow up on delays or denials
• Maintain accurate patient records in Dentrix Ascend 
• Coordinate with clinical team to ensure smooth patient flow throughout the day
• Handle patient questions, concerns, and rescheduling with professionalism
• Maintain a clean, organized, and welcoming front office environment
• Assist with daily reports, production tracking, and schedule optimization
• Support marketing and patient retention efforts (reviews, referrals, etc.)

Qualifications:

• Dental front office experience required
• Working knowledge of PPO insurance verification and billing
• Experience with Dentrix Ascend or similar dental software is a plus
• Strong communication and organizational skills
• Ability to multitask and stay calm in a fast-paced environment
• Detail-oriented with a proactive mindset

What We’re Looking For:

Someone who takes ownership of the schedule, understands the importance of keeping hygiene full, and communicates confidently with patients. This role is not just administrative — it directly impacts the growth and efficiency of the practice.