Phlebotomist Test Coordinator - Georgetown, TX US Remote

Phlebotomist Test Coordinator - Georgetown, TX US Remote Overview The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. You will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. This is a clinic-based role in Georgetown, TX. Primary Responsibilities Phlebotomy Services Perform venipunctures to obtain blood specimens with precision and care. Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies. Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures. Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs. Patient Care Coordination Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery. Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements. Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care. Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans. Administrative and Operational Management Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups. Respond promptly to internal and external customer inquiries, ensuring timely issue resolution. Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations. Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary. Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications. Quality Assurance and Compliance Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies. Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs. Monitor and report process improvement needs to enhance efficiency and accuracy. Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines. Qualifications Experience Minimum 5-7 years of phlebotomy experience; oncology experience required. Education BS/BA degree (preferred); High School Diploma (or equivalent) required. Certification Phlebotomy Certificate (as required by state regulations). Knowledge, Skills, and Abilities Serve and protect the Natera clinic community by adhering to professional standards, hospital policies and procedures, and federal, state, and local requirements. Strong ability to uphold Natera’s professional standards, policies, and regulatory requirements. Excellent communication, problem-solving, and multitasking skills. Ability to work independently while collaborating effectively with internal teams and patients. Physical Demands and Work Environment Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws. Must be able to safely lift, carry, and move items weighing up to 50 pounds on a regular basis. Work schedule is determined based on clinic requirements. Our Opportunity Natera™ is a global leader in cfDNA testing, focused on oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier, targeted interventions. The team includes statisticians, geneticists, doctors, laboratory scientists, software engineers, and other professionals from world-class institutions. You’ll be part of a company changing the landscape of genetic disease management. What We Offer Competitive benefits including medical, dental, vision, life and disability plans for eligible employees and dependents. Generous leave, 401k benefits, commuter benefits, and an employee referral program. We are an Equal Opportunity Employer and value diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or any other legally protected status. California residents: read important information for CA residents. Please note: Natera will reach out to candidates with a @natera.com email domain only. Be cautious of other domains and fraudulent contact attempts. Natera does not request interviews via text messages and will not ask for personal information until you have engaged with the company. Voluntary Self-Identification We invite candidates to respond to voluntary self-identification for government reporting purposes. Completion is voluntary and confidential. This information is not used in hiring decisions and is kept separate from the candidate's file. We do not discriminate on the basis of protected status and encourage applicants from diverse backgrounds to apply. The information collected may be used to measure diversity efforts in accordance with applicable laws. Disability information collection is voluntary. See the Voluntary Self-Identification of Disability section for details. For more information about the OFCCP, visit the U.S. Department of Labor’s OFCCP website. Public Burden Statement: This collection is voluntary and may take about 5 minutes to complete. #J-18808-Ljbffr Natera, Inc.