Room Service Coordinator

Room Service Coordinator

The Room Service Coordinator is responsible for taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating delivery of orders according to Four Seasons Standards.

Essential Functions:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Comply with Four Seasons' Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

Minimum Requirements:

• Must be able to work all shifts including AM's, PM's, weekends, and holidays.
• Minimum one year's food service or related work.
• Ability to communicate professional and accurately via telephone.
• Ability to count and record accurately.
• Strong F&B knowledge is preferred.
• Requires knowledge or the ability to operate computer equipment and the reservations system.
• Requires reading, writing and oral proficiency in the English language.
• Able to sit, stand and walk up to 8 hours.
• Able to lift and carry up to 20 pounds.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.