Loaner Coordinator - Johnson Hyundai of Apex

Job Description

Job Description

Johnson Hyundai of Apex has the exciting opportunity to expand its service team with the addition of a Full-Time, Loaner Coordinator. We are seeking a friendly, goal-oriented individual with a positive attitude to fill this open position immediately!

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Johnson Hyundai of Apex is a member of Johnson Automotive, one of the fastest growing automotive groups on the East Coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guests' experiences.

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Responsibilities Include (yet are not limited to):

• Greet and welcome service customers in a genuinely friendly and courteous manner.
• Provide guest with loaner vehicle while their Lexus is being serviced or repaired.
• Follow all policies and procedures when completing loaner vehicle agreement for guests.
• Understand guest's responsibility for fuel and damage. Inspect the loaner vehicle for damage.
• Ensure loaner vehicle is properly cleaned and fueled prior to loaning it to a guest.
• Maintain and review daily, the status of each loaner vehicle and conduct inventory checks.
• Investigate late loaner vehicle returns and report them to Service Management.
• Ensure proper scheduled maintenance/repairs are performed on loaner vehicles.
• Inspect condition of returned loaner vehicles and follow proper procedures for any damage found, including filing insurance claims and proper repair of vehicles
• Ensure returned loaners are checked back in properly.
• Ensure loaner vehicle registrations and insurance are current.
• Perform other duties as directed by service management.
• Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of Johnson Lexus, its employees, or customers.
• Maintain a high level of personal grooming, hygiene, and appearance.
• Arrive at work, take lunch, and depart from work at the times designated by management.
• Maintain a valid N.C. driver's license and immediately inform management of any changes in its status.
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Knowledge, Skills and Abilities:

• Excellent customer service skills including good eye contact;
• Must be detail oriented and have effective verbal and listening communication skills;
• Must be Able to meet company's requirements for employment;
• Previous rental vehicle or loaner vehicle experience preferred;
• Basic computer knowledge including Microsoft Office preferred;
• Proven Ability to prioritize multiple tasks and follow-up consistently;
• Maintain a positive, professional and courteous demeanor at all times;
• Must pass a pre-employment drug test, background check, driving record check, and we E-Verify:
• Must be able to work flexible schedule, including Monday through Friday 10am-7pm and Rotating Saturdays 7:30am-4pm.

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Benefits

• Your benefits begin on the first day of the month following 60 days of employment

  Medical Insurance

  Dental Insurance

  Vision Insurance

  Basic Life, Voluntary Life, and AD&D Insurance

  Long-Term Disability

  Short-Term Disability

  Accident Insurance

  Cancer Insurance

  Critical Illness Insurance

  FSA and HSA options

  EAP (Employee Assistance Program)

  Pet Insurance

  Will Prep Services

  Travel Aid (Assistance Services Program)

  PTO/ Holiday

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Johnson Automotive is an Equal Opportunity Employer

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