Front Desk & Customer Relations Lead

Assistant Operations Manager (Front Desk and Customer Relations) We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school. Key Responsibilities: Front Desk Management – Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers. Customer Relations – Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner. Scheduling and Administration – Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources. Communication – Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise. Data Entry and Reporting – Accurately maintain student records, attendance, and payment information, generating reports as required. Required Attributes: Outgoing and Customer-Focused – Enjoy engaging with customers, providing exceptional service, and building strong relationships. Effective Communication – Proficient in spoken and written English, with excellent communication and interpersonal skills. Adaptable and Flexible – Able to thrive in a fast‑paced environment, prioritizing tasks, and managing multiple responsibilities. Organised and Detail‑Oriented – Accurate and efficient in data entry, record‑keeping, and administrative tasks. Proactive – Able to think critically, resolve issues promptly, and improve processes. What We Offer: Performance and Incentive Bonus Medical Coverage Annual and Sick Leaves Professional Development Opportunities Interested candidates, please send resume to (HIDDEN TEXT) and complete details on #J-18808-Ljbffr Wclassics