Customer Service Executive (12 months) (Local Bank) #JTL
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Responsibilities Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system Ensure effective and timely follow-up as promised to customers / financial representatives Assess appeals and put up recommendation to Managers/Head/HOD Requirements Minimum Diploma/degree holder qualifications with relevant experience will be preferred Good interpersonal and communication skills Possess a pleasant and cheerful disposition Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: View email address on click.appcast.io EA License No: 99C4599 #J-18808-Ljbffr Recruit Express
Vacancy posted 1 day ago
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