Starbucks Shift Lead

Job Title: Starbucks Shift Lead

Department: Starbucks

Reports to: Starbucks General Manager

Status: Full-Time, Non-Exempt

Hourly Rate Range: $20.00

Summary of Duties and Responsibilities

The full-time Starbucks Shift Lead brings the Starbucks experience to life at The Smith Center for the Performing Arts by leading shifts and overseeing store operations by working alongside a team of baristas to deliver an exceptional customer experience and expertly crafted products. You will be in a vibrant store environment where you will have the ability to positively influence and guide team members, maintain an encouraging team environment, and drive operational excellence. We believe our Shift Leaders are leaders in creating an uplifting experience for our team members, customers, and communities, by going beyond a perfectly made beverage; it's about nurturing the human connection.

Essential Duties and Responsibilities

Shift Leadership and Development:

• Lead shifts while overseeing store operations, ensuring all tasks are completed efficiently and effectively.
• Assign duties to team members based on operational needs, ensuring an even distribution of workload.
• Support new hire team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed, and ensuring ongoing development for all team members.
• Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members on shift to ensure operational excellence and adherence to operational policies, procedures, and standards.
• Develop and promote a positive and supportive team atmosphere by encouraging collaboration, open communication, and mutual support.
• Partner with Store Manager and Human Resources as appropriate to address personnel matters.

Customer Service and Operational Excellence:

• Create a welcoming third-place environment for every customer, ensuring they feel valued and appreciated.
• Delivers world-class customer service to all customers by acting with a customer-comes-first attitude, fostering positive interactions and experiences.
• Anticipate customer needs by constantly evaluating the store environment and interpreting customer cues, ensuring an exceptional and personalized experience for each guest.
• Enhance customer satisfaction by promptly and professionally addressing customer inquiries, feedback, and concerns.
• Engage with customers to foster a strong sense of community and loyalty.
• Serve as an ambassador for The Smith Center and Symphony Park, effectively demonstrating the mission, vision, values, and impact to the community at large.
• Complete shift opening and closing procedures/checklists in accordance with company policies and procedures.
• Assist in inventory management, including ordering, receiving, and stocking supplies accurately and efficiently.
• Participate in and support marketing promotional activities, such as seasonal promotions, new product launches, and community events, to drive customer engagement and sales goals.

Health and Safety:

• Monitor and maintain store cleanliness, organization, and visual presentation.
• Facilitate high standards of sanitation and cleanliness throughout the store, including equipment, surfaces, and restrooms, to prevent contamination and ensure a safe environment for customers and team members.
• Oversee food safety practices, ensuring compliance with all health regulations and Starbucks standards, including proper storage, handling, and preparation of food and beverages.
• Stay informed about local, state, and federal health and safety regulations, ensuring compliance with all legal requirements.
• Enforce and uphold health and safety standards and protocols. Ensure all team members are thoroughly trained and adhere to established procedures to maintain a safe working environment and customer environment.
• Make informed decisions to prioritize the safety and satisfaction of both customers and team members, communicating effectively with the Store Manager about any significant challenges or opportunities for improvement.

Financial Transactions:

• Complete daily financial reports accurately, ensuring all information is processed and recorded correctly.
• Oversee opening and closing registers, making bank deposits, cash handling procedures, and ensuring all transactions are accurate and secure.
• Monitor and reconcile digital transactions to ensure accuracy and prevent fraud.
• Address and resolve any issues related to cashless payment systems promptly, partnering with technical support if necessary.
• Support customers with cashless payment options, providing guidance and troubleshooting as needed.
• Ensure compliance with all company policies, procedures, and standards, maintaining the integrity and reputation of the Starbucks brand.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned within the scope of the position.

Required Education and Experience

• High school diploma or GED.
• Three or more years of customer service experience; preferably in a retail or food and beverage environment.
• Minimum of 1 year of supervisory experience.
• Ability to supervise, coach, and mentor team members.
• Excellent organizational, interpersonal, and problem-solving skills.
• Strong knowledge of health and safety regulations and best practices, with the ability to ensure compliance.
• Experience in handling monetary transactions and basic accounting principles and practices.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

• Exceptional guest service skills.
• Proven attention to detail and outstanding accuracy.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish would be beneficial but not required.
• Ability to work effectively under pressure; consistently meet goals and deadlines.
• Excellent interpersonal and conflict management skills.
• Proven ability to interact respectfully and accurately with all TSC/Store team members and guests by responding with compassion and understanding.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish are a plus.
• Ability to establish priorities, work independently, and set and proceed with objectives with minimal supervision.
• Ability to examine and evaluate data and report findings.
• Ability to learn and adapt to new software and technology platforms as needed.
• Ability to manage a range of styles and behaviors in a tactful, congenial, respectful, and constructive manner.
• Ability to think proactively and identify solutions to maximize department effectiveness.
• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays.
• Must be 18 years of age.
• Must be legally authorized to work in the United States.

Computer Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Proficiency in using point-of-sales (POS) systems and other store-related technology.
• Familiarity with cashless payment systems is a plus.

Physical Job Requirements

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position will require standing on feet, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing for extended periods.
• Ability to regularly lift, move, carry, push, and pull 50 pounds or more.
• Ability to regularly reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
• Ability to physically stand, walk, and climb stairs on a consistent basis.
• Ability to physically use hands, wrists, and arms frequently for preparing food and beverages, operating equipment, and performing cleaning tasks.
• Ability to physically wash hands frequently as required by health, safety, and sanitation regulations in compliance with the Southern Nevada Health District and food safety standards to maintain a clean and sanitary work environment.
• Specific vision abilities required by this job include close vision and peripheral vision.
• This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing.
• Ability to withstand exposure to hot surfaces, steam, refrigeration, and ice.
• Ability to withstand inclement weather and temperature conditions.

Certificates, Licenses, Registrations

Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment.

• Nevada Food Handler Safety Training Card

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state laws or regulations that require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this position is $20.00per hour plus benefits, including insurance plans as applicable. This position is tip-eligible.

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Employee Assistance Program- including counseling, wellness programs, and financial support services.
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
• Generous Paid Time Off Plan
• Paid Holidays and Personal Holiday Time
• 401(k) retirement savings plan eligibility on your start date with employer match
• Employer-paid disability insurance coverage
• Supplemental benefits are offered, such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
• Safe and paid parking on-site
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
• Discounts on Starbucks products and merchandise

Limitations and Acknowledgments

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.