Overnight Manager

This job is located at 6237 Bellaire Blvd., Houston, TX 77081 PLS® Overview Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures. The Overnight Manager helps meet all operating objectives, sales, and financial goals. The Overnight Manager is able to perform all the duties of a CSR and supports Store Management in the overnight operations of the stores. Job Responsibilities Ensure all transactions are completed in compliance with federal, state, and local regulations Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies Communicate information, questions, and issues between store management and CSRs Attend the monthly regional meetings to communicate necessary information to CSRs Support a strong customer service culture Help CSRs resolve customer complaints Approve checks up to specified limits in accordance with company policy Complete video camera audits to provide additional support and security to overnight CSRs Help to maintain a clean, safe, and organized store environment Prepare required reports for Store and District Managers Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers Perform other duties as assigned Job Requirements 6+ months of PLS check cashing experience Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant Ability to develop positive relationships with internal and external customers Superior verbal and written communication skills Exceptional attention to detail and ability to multi-task Strong desire to exceed goals and inspire excellence in a team Professional appearance and demeanor Ability to work flexible hours, including overnight shifts, weekends, and holidays English/Spanish bilingual is a plus Physical Requirements Must be able to sit and/or stand for long periods of Ability to lift 15 Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available. Bonus this position is bonus eligible We strive to demonstrate our Core Values in all positions at PLS Communication Customer Focus Integrity and Trust Teamwork Results PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment #J-18808-Ljbffr