Front Office Manager

Fairfield Inn Atlanta 2020 Sullivan Rd College Park, GA 30337, USA Description Fairfield Inn Atlanta Airport is seeking a dynamic Front Office Manager. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Office Manager position is a PM position, 3pm to 11pm on the front desk to ensure delivery of exceptional guest service. Essential Job Functions: Responsible for the overall guest service of the hotel by maintaining an organized and efficient FrontDesk operation Prepares work schedules in accordance with forecasted occupancy Supervises day to day activities of front desk, bell, and van drivers’ staff Utilizes leadership skills and motivation techniques in order to maximize employee productivity andsatisfaction of direct reports Meets and exceeds customer expectations by ensuring department provides outstanding customerservice and teamwork Coordinates staffing and payroll to conform with productivity and budgetary standards Prepares payroll and schedules are required; monitors actual vs. budget payroll activities Works side by side with front desk associates when necessary to provide outstanding guest service;works scheduled Manager on Duty shifts on a weekly basis Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc Participates in daily Yield Management Meetings Insures that all employees follow safety rules and procedures and takes corrective action whererequired to improve safety of work area Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associatenewsletter Maintains proper front desk supplies inventory, conducts inventories as assigned and recommendspurchase of products (remaining within budget) Confers closely with GM/AGM at all times and takes every opportunity to become familiar with allaspects of the hotel in order to assist wherever required Complies with Company Standards of Service as outlined for AURO Hotels. Projects a favorable image of AURO Hotels to the public at all times. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Treats guests, vendors, customers and co-workers with professionalism and respect at all times. Completes Departmental, AURO Hotels and Brand standards training as assigned. Maintains a clean and neat appearance at all times. Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Experience/Education: College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalentcombination of education and experience. Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. Behaviors Preferred Innovative : Consistently introduces new ideas and demonstrates original thinking Thought Provoking : Capable of making others think deeply on a subject Leader : Inspires teammates to follow them Enthusiastic : Shows intense and eager enjoyment and interest Motivations Goal Completion : Inspired to perform well by the completion of tasks Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business Self-Starter : Inspired to perform without outside help Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Education Required Bachelors or better in Hospitality and Resort Management or related field. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Fairfield Inn & Suites by Marriott