IT Support & Systems Analyst

Job Description

Job Description

Join a Global Leader Driving the Future of 5G, Automotive, and Aerospace TechnologyIT Support & Systems AnalystLocation: Tempe, AZ | Full-TimeAbout the RoleAGC Multi Material America (AMMA) is seeking an IT Support & Systems Analyst to provide hands-on technical support while helping maintain and improve our IT infrastructure, business systems, and manufacturing technology environment. This role is ideal for a technically curious professional who enjoys troubleshooting, process improvement, customer support, and learning new technologies.What You’ll Do

• Provide Help Desk support for hardware, software, Microsoft 365, mobile devices, and network-related issues.
• Configure and deploy computers, software, and peripheral equipment.
• Support user account administration, Active Directory, Microsoft 365, and Windows environments.
• Assist with network troubleshooting, cybersecurity, endpoint management, and infrastructure maintenance.
• Maintain IT documentation, asset inventories, and technical procedures.
• Support onboarding/offboarding processes and technology deployment.
• Assist with automation initiatives using Power Automate, PowerShell, and other tools.
• Partner with manufacturing teams and vendors to support production technology and system improvements.
• Participate in IT projects, infrastructure upgrades, and digital transformation initiatives.

What We’re Looking For

• Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field preferred; equivalent technical, operational, military, or professional experience will also be considered.
• Candidates with strong transferable technical experience, demonstrated problem-solving ability, and an aptitude for learning information technology systems are encouraged to apply. We value curiosity, initiative, and a willingness to grow as much as formal education and experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of Active Directory, TCP/IP, DNS, DHCP, and networking concepts.
• Ability to manage multiple priorities and work independently.
• Experience in manufacturing, automation, documentation, or process improvement is a plus.

Preferred skills:

• Windows Server
• Active Directory
• Microsoft 365 Administration
• PowerShell
• Microsoft Power Automate
• Fortinet Networking
• Endpoint Management & Cybersecurity Tools
• Network Documentation and Troubleshooting

Why Join AMMA?This position offers an opportunity to build experience across IT support, systems administration, networking, cybersecurity, automation, and manufacturing technology while contributing to projects that support operational excellence and business growth.We value our employees and offer a competitive compensation and benefits package, including:

• Weekly pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-paid Life Insurance
• Two (2) weeks of accrued vacation during your first year of employment
• 40 hours of accrued paid sick leave beginning on your first day of employment
• Eleven (11) paid holidays
• Employee Referral Program
• Career advancement opportunities
• Training and professional development

EQUAL EMPLOYMENT OPPORTUNITY
AGC Multi Material America, Inc. is an Equal Employment Opportunity/Affirmative Action/ Veteran/Disability Employer.

All applicants will be subject to undergo and successfully complete a background check and drug screening as part of the hiring process and as a condition of employment.

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