Level 2 Support Technician

365 Managed IT, LLC Level 2 Support Technician Tempe, AZ·Full time

Provide remote and on-site support of workstations, operating systems and applications.

About 365 Managed IT, LLC

365 Managed IT is a Managed Service Provider organization dedicated to delivering best in class technologies and services to our clients. Our employees enjoy a work culture whose goal is to provide best in class IT services to small and medium business. Our business is based on complete Managed Services model at its core but with the ability to tailor a solution to provide the most beneficial services to our customers.

Description

365 Managed IT is looking for a Level 2 Support Technician to join our team. The Desktop Support Technician will be based out of our Tempe, AZ office and is responsible for providing remote and on-site support of client IT equipment, operating systems and applications.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

• Provide technical assistance with computer hardware and software and network equipment
• Resolve issues for clients via phone, in person, or using remote tools
• Monitor and respond to alerts from our management systems
• Document and track customer issues and resolutions
• Work with hardware and software vendor's support departments to resolve issues
• Maintain relationships with customers and follow company guidelines.

• High school diploma or GED required; Bachelor's degree or certifications preferred
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manager
• Problem-solving skills
• Computer skills including Microsoft and Apple operating systems and applications

365 Managed IT is a Managed Service Provider organization dedicated to delivering best in class technologies and services to our clients . Our employees enjoy a work culture that provides best in class IT services to small and medium business.Our business is based on complete Managed Services model at its core but with the ability to tailor a solutions to provide the most beneficial services to our customers.

365 Managed IT benefits include health, dental, vision and life insurance, paid time off and 401(k).

Requirements

• Valid driver's license
• Reliable transportation including insurance