IT Support Technician

Information Technology (IT) Support Technician

The mission of every Robertson employee is to execute their responsibilities with the #1 goal of saving and protecting the lives of service members across the globe. The Information Technology (IT) Support Technician is responsible for the support of end users and the technology they use. Support requests are received via email, phone, help desk tickets and/or in person. Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the organization as well as external channels to vendors and manufacturers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

An Associate's degree in a computer related field or related discipline; a minimum of two (2) years relevant experience as an IT Assistant or IT Help Desk in a business setting, or related field; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

• Technical knowledge of the techniques and procedures of software and hardware support and troubleshooting for multiple users
• One (1) year end-user support experience in a corporate business environment
• Understanding of installation, configuration and troubleshooting processes for software, hardware, wiring, networking and peripheral equipment
• Experience with MS Office Suite (Excel, Word, Outlook, PowerPoint; Project, Access and Visio as required)
• Mathematical understanding consistent with the position requirements
• Ability to read, write and communicate clearly and effectively in English
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to use various tools to identify and solve problems
• Strong customer service and company culture/ reputation orientation

Preferred:

• Experience with or certification in the one or more of the following:
• SQL, Oracle or similar database technologies
• ERP Software
• Scripting languages (.Net, Java, C#, PowerShell, )
• Public speaking for training sessions

• Demonstrated ability to meet tight deadlines and work in a fast paced, multi-task environment
• Ability to adapt to changes in the work environment, manage competing demands and effectively deal with frequent change, delays or unexpected events
• Strong time management and prioritization skills
• Strong organizational skills
• Protect organization's value by keeping information confidential
• Ability to participate successfully in a team environment; demonstrate willingness to collaborate with others to achieve common objectives
• Ability to apply common sense towards the execution of responsibilities

While performing the duties of this position, the incumbent is regularly required to sit, walk, stand and climb. The incumbent is occasionally required to bend, kneel crawl or stoop. The incumbent must regularly lift or carry 25 pounds average and a maximum of 75 pounds. The incumbent will regularly use hand tools including but not limited to wrenches, drills, screwdrivers scissors, crimpers, punch tools and rulers. The incumbent will occasionally use powered equipment including but not limited to golf carts, and scissors lift. Ability to drive a company vehicle per Employee Policy Manual E.

Up to 10% domestic travel may be required for this position.

While performing the duties of this position, the incumbent is regularly exposed to office and production environments, occasionally exposed to dirty working conditions, heat or cold ranging between 40 and 110 degree ambient conditions and dusty environments. The noise level in the work environment ranges from low to moderate in the office areas and moderate to high in production areas. The incumbent generally is not required to wear PPE (Personal Protective Equipment), however in certain production areas may be required to wear hearing protection and eye protection.

• Maintain a clean, safe work area in compliance with OSHA
• Comply with all Safety policies as outlined by the company standards and local, state and federal laws.

As provided by the Americans with Disabilities Act, the company is committed to discussing and providing reasonable accommodations to its employees to help them fulfill the essential functions of their jobs.