Front Desk / Host

Position Snapshot Our front desk and host position ensures Guests’ initial impressions with Dave & Buster’s are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences. Responsibilities Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Act as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action or suggest alternative courses of action. Bids farewell to Guests leaving, ensures everything was satisfactory and invites Guests to return. Prepare for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. Review the cleanliness and organization of the Front Desk and Host station. Ensure all menus are stocked and properly cleaned and maintained. Check for restocking of necessary supplies. Bring all areas up to standard. Discuss problem areas with Manager. Conduct merchandise inventory during and after shift, if applicable. Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate conducive to maximum Team Member morale, productivity and effectiveness. Notify Manager of any Guest that is perceived to be unhappy. Assist other Team Members as needed or as business dictates. Drive table turn timing by scouting open tables, bussing and cleaning tables as necessary. Rotate seating appropriately following guidelines to ensure fairness and balance in the dining areas. Manage flow from the front doors, efficiently helping Guests with needs and directing as needed. Manage wait times and communicate information as needed to Guests, Team Members, and Managers. Deliver silverware as Guests are seated. Make timely and accurate calculations of bill transactions. Greets and assists Guests efficiently and with a smile while processing transactions. Be responsible for the reconciliation of any monies from banks. Complete "To Go" order transactions for Guests and ensure accuracy. Sell merchandise from the Front Desk, if applicable. Must be friendly and able to smile frequently. Must be able to read and communicate in English. Must be able to articulate clear greetings, requests for assistance, and farewells to Guests. Must be skilled at calmly responding to dissatisfied Guests and calling issues to Manager’s attention. Must be at least 16 years of age. Qualifications Restaurant, retail, or cashier experience preferred, but not required. Must be dressed in accordance with dress guidelines, looking neat, clean, and professional at all times. Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to work days, nights, and/or weekends as required; work in noisy, fast‑paced environment with distracting conditions; read and write handwritten notes; lift and carry up to 30 pounds; move about facility and stand for long periods of time; walk or stand 100% of shift; and reach, bend, and stoop frequently. EEO Statement As an equal opportunity employer, Dave & Buster’s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Benefits Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401(k), and free games. Salary Range 12.77 – 20.5 Other Information We are an equal opportunity employer and participate in E-Verify in states where required. #J-18808-Ljbffr