Inside Sales Associate

Job Description

Job Description

Allen Brothers Commitment to Excellence

Consistent Quality | Responsible and Strategic Sourcing | Unmatched Craftsmanship / Service

The Elite Brand Since 1893

Allen Brothers sources the highest quality product available in the market. Our team of master butchers hand cuts each piece of consistently aged meat to perfection. Delivering excellence, for 130+ years. Allen Brothers has proudly stood as a symbol of excellence for generations and remains committed to leading the way for many more to come.

Allen Brothers passionately consult, sell, and build relationships with customers through the most experienced network of sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs’ Warehouse & Allen Brothers is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values:

Curious & Creative

Hungry For Food & Results

Entrepreneurial

Forward Thinking & Flexible

Supportive (Of Peers & Chefs)

Position Summary:

The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This hybrid position serves as an extension of the outside sales team by managing day-to-day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts.

This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer-centric mindset. The associate will support 2–4 Outside Sales Representatives and maintain responsibility for select key accounts.

What you’ll do:

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers
• Assist with new account setup, onboarding, and ongoing account maintenance
• Manage customer orders, order add-ons, credits, adjustments, and special requests
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness
• Ensure accuracy of entered and outgoing orders
• Suggest and sell additional or complementary items when appropriate
• Run and analyze reports related to:
  • Account profitability
  • Gross profit per drop
  • Penetration and line growth opportunities
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience
• Escalate issues, irregularities, or customer concerns to the appropriate team members
• Document and track customer complaints and assist with quarterly reporting
• Assist with special orders, customer price lists, and program maintenance
• Provide backup coverage for Outside Sales Representatives during vacations or absences
• Attend inside and outside sales meetings and participate in sales initiatives as needed
• Maintain a professional attitude and sense of urgency in a fast-paced environment
• Other duties and projects as assigned by management

About you:

• Minimum education: High School Diploma (college coursework a plus)
• Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred
• Strong understanding of foodservice products, categories, and customer dynamics preferred
• Comfortable working with reports, data analysis, and profitability metrics
• Strong verbal, written, and telephone communication skills
• High attention to detail with strong follow-through
• Self-motivated, organized, and able to manage multiple priorities
• Team-oriented with the ability to collaborate across departments
• Able to work under pressure with a sense of urgency
• Data entry and 10-key experience required
• Bilingual (Spanish/English) a plus

#LI-TC

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.

Company Description

One of the leading meat purveyors in North America, Allen Brothers is recognized for outstanding products, industry-leading practices and unrivaled service. From the hand-selection of our meats to our meticulous aging methods and hand-cut custom portioning, every step of the Allen Brothers' process is precise, time consuming, and performed to our customer's exact specifications. No shortcuts, no compromises.

In 2013, The Chefs’ Warehouse, Inc., acquired the Allen Brothers business, now known as Allen Brothers 1893, LLC, as part of its Midwest and center-of-the-plate expansion. Today, Allen Brothers continues to focus on distributing the highest quality meats and other products to the best chefs across the country.

The Chefs’ Warehouse, Inc. ( ) is North America’s leading distributor of specialty, protein, and broadline offerings, providing the world’s greatest ingredients to North America’s best chefs for over three decades. From the most dish-dazzling center of the plate proteins to highly sophisticated and luxurious ingredients to integrate across any menu, The Chefs’ Warehouse provides our large base of more than 35,000 customers a world-class variety of products that are 2nd to none: supporting chefs in their pursuit of culinary excellence and making their wildest culinary visions a reality.

We are also proud to share that we are Great Place to Work®-CertifiedTM and live by our values of always being curious and creative, hungry for food and for results, entrepreneurial, flexible and supportive of our peers and our clients.

Company Description

One of the leading meat purveyors in North America, Allen Brothers is recognized for outstanding products, industry-leading practices and unrivaled service. From the hand-selection of our meats to our meticulous aging methods and hand-cut custom portioning, every step of the Allen Brothers' process is precise, time consuming, and performed to our customer's exact specifications. No shortcuts, no compromises.\r\n\r\nIn 2013, The Chefs’ Warehouse, Inc., acquired the Allen Brothers business, now known as Allen Brothers 1893, LLC, as part of its Midwest and center-of-the-plate expansion. Today, Allen Brothers continues to focus on distributing the highest quality meats and other products to the best chefs across the country.\r\n\r\nThe Chefs’ Warehouse, Inc. ( ) is North America’s leading distributor of specialty, protein, and broadline offerings, providing the world’s greatest ingredients to North America’s best chefs for over three decades. From the most dish-dazzling center of the plate proteins to highly sophisticated and luxurious ingredients to integrate across any menu, The Chefs’ Warehouse provides our large base of more than 35,000 customers a world-class variety of products that are 2nd to none: supporting chefs in their pursuit of culinary excellence and making their wildest culinary visions a reality. \r\n\r\nWe are also proud to share that we are Great Place to Work®-CertifiedTM and live by our values of always being curious and creative, hungry for food and for results, entrepreneurial, flexible and supportive of our peers and our clients.