Service Advisor BMW of Shawnee Mission

Group 1 BMW of Shawnee Mission Automotive Service AdvisorGroup 1 BMW of Shawnee Mission is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the BMW brand in a modern, high-performing environment focused on delivering an exceptional customer experience.We're seeking someone who is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed.ResponsibilitiesGreet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and propertyQualificationsProven customer-facing sales experience required; automotive background is a plusProven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organizationFamiliarity with CSI scores/customer surveysValid driver license in the state that you will work and a good driving recordExcellent customer service skillsProfessional appearance and work ethicMust pass background check, MVR, and drug screeningWe offer...A Great Working Environment with the Latest State of Art EquipmentClimate Controlled New FacilityA Structured Career Path Leading to ManagementGreat Benefits!Health, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time offEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.