Desktop Support Engineer

JOB DESCRIPTION


Must Have:


Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.


Overview:


We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.


Responsibilities:


- Provide desktop support to end-users, including troubleshooting hardware and software issues


- Install, configure, and maintain computer systems and peripherals


- Set up and troubleshoot network connectivity for desktops and laptops


- Manage user accounts and permissions in Active Directory


- Assist with software installations and upgrades


- Respond to help desk tickets in a timely manner and provide resolution or escalate as necessary


- Collaborate with team members to resolve complex technical issues


- Document technical procedures and solutions for future reference


Qualifications:


- Proven experience as a Desktop Support Technician or similar role


- Strong knowledge of network administration, technical support, and IT support principles


- Proficiency in operating systems such as Windows, Linux, and Mac OS


- Familiarity with office productivity software (e.g., Microsoft Office)


- Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus


- Knowledge of VPN technologies and remote access tools


- Excellent problem-solving skills and attention to detail


- Strong communication and interpersonal skills