Hotel Group Sales Manager

Hotel Group Sales Manager

DoubleTree by Hilton Portland is seeking an experienced Hotel Group Sales Manager to drive group room nights, meeting sales, event sales, convention sales, and revenue generation. This role focuses on proactive hotel sales, hospitality sales, business development, prospecting, account management, contract negotiation, and client relationship management for one of Portland's premier convention and event hotels. Candidates with experience in group sales, corporate sales, association sales, government sales, SMERF sales, conference sales, and convention hotel sales are encouraged to apply.

Portland isn't just where we work; it's the backdrop to a story we sell. From vibrant neighborhoods and creative energy to a deep sense of community, this city shapes every experience our guests have.

We're looking for a Hotel Group Sales Manager at DoubleTree by Hilton Portland who thrives in a fast-paced, ever-evolving environment and has a genuine love for Portland, Oregon. In this role, you'll build meaningful relationships, drive revenue through strategic sales initiatives, and represent a hotel experience that reflects the city's unique character. If you're energized by collaboration, inspired by place, and motivated by results, you'll feel right at home here.

Why Join DoubleTree by Hilton Portland?

• Hilton-branded convention hotel
• Strong group, meeting, and event business base
• Established sales team and leadership support
• Professional development through MPI, SGMP, PCMA, and HSMAI
• Competitive salary and bonus structure
• Travel Portland partnership opportunities
• Career advancement opportunities with Westmont Hospitality Group

Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Free on-site parking and a subsidized TriMet Universal Pass
• Complimentary daily lunch
• Paid time off
• Monthly cell phone stipend
• Performance-based bonus potential up to 30% of annual salary

Career Growth:

At Westmont, we're committed to helping our team thrive. You'll receive support to join professional organizations such as MPI, SGMP, PCMA, and HSMAI, pursue industry certifications and professional designations, and continue growing your career. The role also offers opportunities to travel to industry conferences and participate in sales missions in partnership with Travel Portland, expanding both your network and your impact.

What You'll Do: Drive Sales & Revenue

• Grow top-line revenue by following the sales strategy established by the Director of Sales & Marketing and identifying opportunities that maximize hotel profitability.
• Achieve individual revenue goals, room night targets, market share growth, and quarterly sales objectives.
• Own your revenue goals, managing client budgets thoughtfully to meet their needs while maximizing hotel revenue.
• Stay plugged into the market: know the competitors, understand demand trends, and adapt your approach accordingly.
• Focus heavily on proactive selling by targeting high-potential accounts, markets, and segments.
• Identify, qualify, solicit, and close new business opportunities aligned with hotel objectives.
• Prospect and develop business from corporate, association, government, SMERF, sports, tour & travel, reunion, social, and conference markets.
• Proactively generate business through direct prospecting, Cvent leads, referrals, appointments, networking, sales missions, and industry partnerships.
• Respond to incoming leads within your market segment within four hours.
• Accurately forecast room nights, group revenue, catering opportunities, and market performance.
• Prepare sales contracts and understand departmental budgets to help achieve or exceed financial goals.
• Represent DoubleTree by Hilton Portland and Hilton brand standards in all client interactions.

Build Relationships & Guest Satisfaction

• Create strong, long-term relationships with new and existing clients through sales calls, site visits, entertainment, familiarization tours (FAMs), networking events, and follow-up activities.
• Be a visible, trusted partner throughout the event lifecycle, from pre-event planning to post-event follow-up.
• Collaborate closely with Convention Services to ensure seamless turnover and flawless event execution.
• Step in to solve problems, offer alternatives, and ensure client expectations are met or exceeded.
• Gather guest feedback, address concerns professionally, and continuously improve the customer experience.

Stay Organized & Execute Well

• Use Delphi and other CRM systems to track client activity and maintain accurate records.
• Follow all hotel standards, policies, and procedures.
• Effectively manage multiple priorities with urgency and focus.
• Leverage sales tools, systems, reporting, and support teams effectively.
• Follow through on leads, requests, opportunities, and issues until they are fully resolved.

Keep Learning & Growing

• Take ownership of your professional development and pursue continuous improvement.
• Seek feedback, learn from industry peers, and build on your strengths.
• Maintain a strong working knowledge of hotel sales, hospitality trends, revenue management practices, and industry technology platforms.

Required Qualifications

• 3+ years of hotel sales, hospitality sales, group sales, or convention hotel sales experience.
• Demonstrated success driving group room nights, meeting business, convention business, and event revenue.
• Hands-on experience with Delphi or comparable hotel sales software.
• PMS experience (PEP or similar hotel property management systems).
• Confident negotiator with strong closing and persuasion skills.
• Proven business development and proactive prospecting experience.
• Strong relationship-building and customer development skills.
• Ability to manage guest room blocks and meeting space inventory.
• Knowledge of contracts, legal considerations, AV products, event services, and meeting planning.
• Solid financial acumen, including understanding P&L statements and revenue management principles.
• Excellent communication, presentation, organization, and problem-solving skills.
• Proficiency with Microsoft Office, Delphi, Cvent, and CRM systems.

Preferred Experience

• Hotel sales
• Hospitality sales
• Group sales and meeting sales
• Event sales and convention sales
• Corporate group business
• Association business
• Government and SMERF markets
• Sports, tour & travel, and social markets
• Delphi
• Cvent
• Hilton systems
• Group room block management
• Revenue management
• Contract negotiations
• Business development
• Lead generation
• Account management
• CRM management
• Salesforce, HubSpot, or comparable CRM platforms
• Experience selling meetings, conferences, conventions, and group room blocks
• Experience developing new accounts through proactive prospecting
• Experience working with Cvent and other lead-generation platforms
• Knowledge of the Portland meetings and events market
• Experience managing annual sales goals and revenue targets
• Familiarity with Hilton brand systems and sales processes