Receptionist / Customer Service

Receptionist / Customer Service Representative

Location: Waukesha, WI

Job Type: Full-Time

Join Our Team as a Receptionist / Customer Service Representative!

We are seeking a professional, friendly, and organized Receptionist / Customer Service Representative to be the welcoming face and voice of our company in Waukesha, WI. This role is ideal for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

Key Responsibilities:

• Answer and manage incoming phone calls with professionalism, courtesy, and excellent phone etiquette
• Greet and assist visitors, clients, and customers in a warm and professional manner
• Respond to customer inquiries and provide accurate information regarding products and services
• Schedule appointments and maintain calendars as needed
• Perform data entry and maintain accurate records using Microsoft Excel and other office software
• Prepare reports, spreadsheets, and other administrative documents
• Handle general administrative tasks, including filing, scanning, and email correspondence
• Collaborate with team members to ensure a positive customer experience and efficient office operations

Qualifications:

• Previous experience in reception, customer service, administrative support, or a similar role preferred
• Outstanding telephone manners and strong interpersonal communication skills
• Proficiency in Microsoft Excel, including data entry and basic spreadsheet management
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities effectively
• Professional appearance and positive attitude
• Strong written and verbal communication skills
• High school diploma or equivalent preferred

What We Offer:

• Competitive compensation
• Supportive and collaborative work environment
• Opportunities for professional growth and development
• Comprehensive training and onboarding
• Stable, full-time schedule

If you are customer-focused, highly organized, and enjoy being the first point of contact for clients and customers, we encourage you to apply today!