IT Infrastructure Technician

IT Infrastructure TechnicianThe safety and health of our employees is this company's most important business consideration. Lakeside Book will provide a safe and secure working environment to support our goal of zero accidents and injuries.Lakeside Book commits to being good stewards of the environment by conducting environmentally responsible business practices while continuing to be good neighbors and partners in the communities in which we live and work.We welcome our veterans to apply!Location: Indy East Facility (2700 N Richardt Ave, Indianapolis, Indiana)Lakeside Book Company is hiring an IT Infrastructure Technician that provides on-site support for end-users, resolving issues related to PC hardware, software applications, and other IT assets (e.g., LAN, servers, etc.). This role supports the design, procurement, installation, and configuration of IT infrastructure to ensure effective and efficient technology use, including systems such as power, HVAC, LAN, servers, and disaster recovery. The technician is also responsible for asset management of all IT resources within their assigned site(s).What You'll DoRespond to Service Desk referrals and resolve issues related to PC hardware, software, peripherals, or production equipment.Prioritize and track incidents based on severity, urgency, and business impact; escalate highly complex issues to enterprise support groups or vendors as needed.Troubleshoot technical issues across hardware, software, internet connectivity, network applications, and configurations.Collaborate with enterprise IT teams and external vendors to resolve issues effectively.Maintain accurate IT asset records, including additions, changes, and disposals.Identify opportunities for process improvements and incorporate solutions into work practices.Participate in special projects and perform related duties as assigned.What You BringBachelor's degree in IT or a related field with 3+ years of relevant experience, or equivalent combination of education and experience.Strong problem-solving skills with the ability to apply proven solutions to routine and moderately complex issues.Ability to consistently deliver accurate, timely results with minimal oversight.Demonstrated willingness to learn and support new IT areas and technologies.Strong verbal and written communication skills; able to explain technical concepts clearly to diverse audiences.Solid understanding of business concepts and ability to apply them when working with internal and external stakeholders.Active listening skills and ability to articulate business and technical needs effectively.Ability to travel occasionally (10%).Technical Proficiencies:Operating Systems: Windows 10/11, macOSProductivity Tools: Google Workspace (Gmail, Docs, etc.), Microsoft Office 365/2024Devices: Raspberry Pi, handheld computing devicesNetworking: Aruba and Cisco technologies, Cisco LAN configurationsTools & Monitoring: SolarWinds, JiraScripting and automationWhat we offer you:Paid time offMedical, dental, and vision benefits401k with company matchCareer growth opportunitiesEmployee Assistance ProgramEmployee appreciation & recognition programsAbout Us:Lakeside Book Company loves books! To us, every book matters. Every word. Every page. Every hand that helped build it. Our history has shown that we are leaders and innovators. We have a team-winning culture, where all of our people have a voice. While we are old in years, we are new at heart. Come join our mission to keep the world reading.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Lakeside Book Company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process or perform essential job functions please contact View email address on click.appcast.io.*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.