HVAC General Manager

Job Description

Job Description

Position Overview

A well-established HVAC organization is conducting a confidential search for an experienced General Manager to oversee and lead overall business operations across service, installation, sales, and administrative functions. This individual will play a critical role in driving operational performance, developing high-performing teams, improving profitability, and supporting long-term strategic growth.

The ideal candidate will bring strong leadership experience within the HVAC industry, along with the ability to balance operational oversight, employee development, customer relationships, and financial accountability.

Key Responsibilities

• Lead and manage daily operations across HVAC service, construction, retrofit, and maintenance departments
• Drive operational efficiency, profitability, and overall business performance
• Develop and implement strategies to improve workflow, productivity, and customer satisfaction
• Monitor departmental KPIs, budgets, forecasting, and financial performance metrics
• Partner with executive leadership on business planning, growth initiatives, and operational goals
• Build, mentor, and retain high-performing teams across field and office operations
• Foster a positive company culture focused on accountability, teamwork, and safety
• Conduct leadership meetings and maintain communication between departments
• Support recruiting, onboarding, and employee development initiatives
• Review staffing needs and assist with workforce planning strategies
• Ensure compliance with company policies, safety standards, and industry regulations
• Maintain strong client relationships and support business development efforts when needed
• Assist in resolving escalated customer service or operational issues
• Evaluate processes and identify opportunities for continuous improvement

Qualifications

• Minimum 7+ years of leadership experience within the HVAC industry
• Prior experience overseeing commercial and/or residential HVAC operations
• Strong background in operations management, team leadership, and financial oversight
• Experience managing service, installation, or construction-focused HVAC teams
• Proven ability to lead multiple departments and drive operational growth
• Strong understanding of budgeting, forecasting, and performance metrics
• Excellent communication, leadership, and organizational skills
• Ability to motivate teams and build strong internal culture
• Experience with CRM, dispatching, or ERP software platforms preferred
• Strong problem-solving and decision-making abilities
• Comfortable working in a fast-paced, growth-oriented environment

Preferred Background

• Experience working with both commercial and residential HVAC operations
• Prior P&L responsibility preferred
• Experience scaling teams and improving operational processes
• Familiarity with ServiceTitan or similar HVAC software platforms is a plus

Compensation & Benefits

• Competitive base salary plus performance incentives
• Company vehicle or vehicle allowance
• Medical, dental, and vision coverage
• 401(k) with company contribution
• Paid vacation and holidays
• Career advancement opportunity with a growing organization