HVAC General Manager

Job Description

Job Description

Position Overview

A well-established HVAC organization is conducting a confidential search for an experienced General Manager to oversee and lead overall business operations across service, installation, sales, and administrative functions. This individual will play a critical role in driving operational performance, developing high-performing teams, improving profitability, and supporting long-term strategic growth.

The ideal candidate will bring strong leadership experience within the HVAC industry, along with the ability to balance operational oversight, employee development, customer relationships, and financial accountability.

• Lead and manage daily operations across HVAC service, construction, retrofit, and maintenance departments
• Drive operational efficiency, profitability, and overall business performance
• Develop and implement strategies to improve workflow, productivity, and customer satisfaction
• Monitor departmental KPIs, budgets, forecasting, and financial performance metrics
• Partner with executive leadership on business planning, growth initiatives, and operational goals
• Build, mentor, and retain high-performing teams across field and office operations
• Foster a positive company culture focused on accountability, teamwork, and safety
• Conduct leadership meetings and maintain communication between departments
• Support recruiting, onboarding, and employee development initiatives
• Review staffing needs and assist with workforce planning strategies
• Ensure compliance with company policies, safety standards, and industry regulations
• Maintain strong client relationships and support business development efforts when needed
• Assist in resolving escalated customer service or operational issues
• Evaluate processes and identify opportunities for continuous improvement

• Minimum 7+ years of leadership experience within the HVAC industry
• Prior experience overseeing commercial and/or residential HVAC operations
• Strong background in operations management, team leadership, and financial oversight
• Experience managing service, installation, or construction-focused HVAC teams
• Proven ability to lead multiple departments and drive operational growth
• Strong understanding of budgeting, forecasting, and performance metrics
• Excellent communication, leadership, and organizational skills
• Ability to motivate teams and build strong internal culture
• Experience with CRM, dispatching, or ERP software platforms preferred
• Strong problem-solving and decision-making abilities
• Comfortable working in a fast-paced, growth-oriented environment

• Experience working with both commercial and residential HVAC operations
• Prior P&L responsibility preferred
• Experience scaling teams and improving operational processes
• Familiarity with ServiceTitan or similar HVAC software platforms is a plus

• Competitive base salary plus performance incentives
• Company vehicle or vehicle allowance
• Medical, dental, and vision coverage
• 401(k) with company contribution
• Paid vacation and holidays
• Career advancement opportunity with a growing organization