American Girl Franklin Location Bistro Party Planner Lead- Part Time with Benefits

American Girl Franklin Bistro Party Planner Lead - Part Time with Benefits Location: Franklin, Tennessee Pay: $17/hr + commensurate with experience; 30‑hour, benefits eligible position. Opportunity The American Girl retail store and bistro is seeking a Lead Party Planner. This position will be responsible for all aspects of providing a premier party experience by working one on one with party guests to create a magical event through superior communication and organization according to AG specifications. Responsibilities Ensure customer service is the top priority of the party team, including positive indicators on Customer Comment Cards. Coach and motivate staff to expected performance standards. Promptly resolve/handle all customer problems/issues and special requests, in partnership with Management. Meet sales goals and budgetary guidelines. Have a strong understanding of the InfoGenesis and POS register systems and be able to complete all transactions according to company policy. Work with Retail Service Support on incoming party requests/reservations; create party contract with customer detailing party specifics, provide accurate and timely caterer orders, update Management on food selection and number of attendees, develop a fair and balanced work schedule for the party team, assign FOH and BOH work assignments, maintain inventory, and follow food safety, sanitation, and workplace safety guidelines. Day of event: Create and maintain a pleasant ambiance in the dining room and party rooms; work with the party team to greet and seat guests in a timely manner, manage special requests, use sound judgement for challenging service situations, share store and event information with guests, take and deliver beverage and food orders, serve the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restock supplies. Execute programs to AG standards, including games, crafts, hair styling and skin care of dolls. Assist Management as needed to oversee the retail side of business including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping. Qualifications One to two years' experience in a high volume, fine-casual dining or related restaurant, preferred. Minimum six months work experience in customer relations, parties or events. Serve Safe certification, preferred. Experience working with children, preferred, including the ability to execute games, crafts, and style doll hair. Must enjoy public speaking. Good verbal and written communication skills required. Possess a warm and friendly demeanor. Ability to graciously handle customer issues and requests. Ability to perform multiple tasks simultaneously in a high pressure, fast‑paced environment while maintaining a positive attitude. May be required to perform diverse physical tasks and may require some heavy lifting (30–50 pounds). Ability to work a flexible schedule including nights, weekends and holidays. Mattel is an affirmative action equal opportunity employer. F/M/Disability/Vet. #J-18808-Ljbffr Mattel, Inc.and Subsidiaries