Receptionist

ReceptionistFoster, Swift, Collins & Smith P.C. is seeking a professional and service-oriented Receptionist to join our Lansing office. This full-time position is ideal for an organized, dependable individual who enjoys interacting with clients and visitors while providing administrative support in a fast-paced professional environment.The Receptionist serves as the first point of contact for clients, guests, attorneys, and staff. The successful candidate will play a key role in creating a positive client experience through exceptional customer service, effective communication, and administrative support that helps ensure the smooth operation of the office.Previous receptionist, administrative, clerical, or customer service experience is preferred. Experience in a professional office or law firm environment is a plus.Front Desk & Client ServicesGreet clients, visitors, vendors, and guests in a welcoming and professional mannerDirect visitors to the appropriate attorney or staff memberAnswer general questions and provide assistance to clients and guestsDistribute parking validations or parking lot tokens to visitorsMaintain a professional reception area and positive first impression of the firmTelephone & Communication ManagementOperate the firm's multi-line phone system during regular business hoursProfessionally answer, screen, and direct incoming telephone callsEvaluate and appropriately route calls to attorneys, departments, and staff membersCommunicate courteously and effectively with clients, vendors, and colleaguesAdministrative & Clerical SupportRecord PTO time for staff employees using Microsoft ExcelEnter new client information into the firm's contact management databaseEnter postage costs into the firm's accounting systemAssist legal assistants and administrative staff with clerical and administrative projectsPerform general office support duties and other responsibilities as assignedProfessional CollaborationWork collaboratively with attorneys, legal assistants, and administrative staff to support day-to-day office operationsDemonstrate professionalism, reliability, and a strong customer-service mindsetContribute to a positive, team-oriented workplace cultureMaintain confidentiality and appropriately handle sensitive informationWhy Join Foster Swift?Comprehensive BenefitsAffordable medical, dental, and vision insuranceCompany-paid life insuranceShort-term and long-term disability coverage401(k) retirement planVoluntary benefit options to support your individual needsProfessional EnvironmentJoin one of Michigan's most respected law firms with more than 100 years of legal excellenceWork alongside experienced attorneys and professional staff in a collaborative environmentBuild valuable administrative and customer service skills within a premier legal organizationSupport clients and colleagues from offices located throughout MichiganCommitment to DiversityFoster Swift is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other status protected by applicable laws.Apply TodayIf you are a Receptionist, Front Desk Coordinator, Administrative Assistant, Office Assistant, Customer Service Representative, or administrative professional seeking an opportunity with one of Michigan's premier law firms, we encourage you to apply today and become part of Foster Swift's tradition of excellence.RequirementsEducationHigh school diploma or GED requiredExperiencePrevious receptionist, administrative, clerical, or customer service experience preferredExperience working in a professional office environment preferredPrior law firm experience is a plusSkillsStrong customer service and interpersonal skillsExcellent verbal and written communication abilitiesProfessional telephone etiquetteBasic proficiency with Microsoft Office, including Outlook, Word, and ExcelAbility to learn firm-specific software, phone systems, and administrative processesStrong organizational skills and attention to detailAbility to manage multiple tasks while maintaining professionalism and accuracyDependable, trustworthy, and committed to providing exceptional client serviceAbility to work independently and as part of a team in a fast-paced professional environmentAbility to perform the essential functions of the position with or without reasonable accommodation