Client Manager, Small Business Benefits

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.  We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.  If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

• Build and solidify relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Conduct virtual or in person client presentations.
• Manage an assigned book of business and builds, expands, and solidifies relationships with existing clients.
• Leads appropriate resources to address the client's risk/capital management needs.
• Secures existing business and drives the sale of additional services and coverage levels.
• Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
• Has retention goals for assigned group of accounts.
• May coordinate the work of administrative support and customer service.

Required:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• Life and Health license required.
• Able and willing to travel approximately 25% of the time.

Behaviors:

• Excellent verbal and written communication skills.
• Ability to quickly determine critical issues.
• Effectively manages/balances multiple and sometimes competing priorities.
• Comfortably engages others in consultative discussion.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)