VP of Sales and Operations

Job Description

Job Description

About Us

LX Group is a family-owned business that’s been serving the foodservice and equipment industry for over 30 years. It all started with a young immigrant woman who simply wanted to support her family. She worked tirelessly—driving semi-trucks while pregnant, taking no days off, and doing every job herself—to build what has become a trusted, dependable partner for customers across North America.

Restaurant Equipment Market (REM, is where it all began. From our flagship store in Atlanta to our growing network of branches, REM has become a go-to destination for customers who value great service, practical solutions, and honest relationships.

Our second-generation leadership grew up in the business—literally. He started tagging price labels in the warehouse at age 12, later working in nearly every role in the company: from driving a delivery truck and building furniture to managing sales, customer service, and other company functions. That hands-on journey shapes the way we lead—with humility, hustle, and a deep respect for the people who keep our business running.

Today, we’re building on that foundation—modernizing our operations, expanding our reach, and strengthening our team. We are now seeking a Vice President of Sales & Operations to lead REM’s retail and branch performance, expand its regional footprint, and ensure exceptional customer experience at scale. If you’re seeking purpose, autonomy, and the opportunity to shape the future of a thriving family enterprise, we’d love to meet you.

Role and Responsibilities

The Vice President of Sales & Operations will oversee REM’s current retail branch and new branch development. This includes responsibility for store sales performance, branch operations, team development, customer satisfaction, and market expansion. This leader will work closely with the CEO and other business unit heads to ensure REM is a model of operational excellence and sustained growth.

Key Responsibilities:

Sales Strategy & Branch Growth

• · Develop and lead retail and branch-level sales strategies that drive top-line growth and margin improvement.
• · Set and manage sales goals, pricing strategies, and local market campaigns.
• · Evaluate new market opportunities and oversee branch expansion planning and execution.

Branch Operations & Execution

• · Own day-to-day operations across all REM branches, including retail sales, customer service, warehouse, and fulfillment.
• · Standardize processes across branches to ensure consistency, efficiency, and a best-in-class customer experience.
• · Drive store-level KPIs, visual merchandising standards, inventory accuracy, and operational discipline.

Customer Experience & Community Engagement

• · Foster a service-first, high-trust environment for our walk-in customers, contractors, and restaurant partners.
• · Lead in-store experience design and customer feedback programs.
• · Represent REM at local business events and industry forums to stay embedded in the communities we serve.

Team Leadership & Culture Building

• · Build and mentor a diverse, high-performing team of store managers, sales associates, and operations leaders.
• · Foster a values-based culture of ownership, accountability, and career growth.
• · Implement training programs, performance reviews, and leadership development initiatives.

Cross-Functional Collaboration

• · Work closely with the corporate strategy, supply chain, and marketing teams to align retail priorities with broader company initiatives.
• · Support systems implementation (POS, ERP, CRM) and digital transformation efforts.
• · Act as the customer voice in product selection, pricing, and promotional planning.

Qualifications

• · Mandarin speaking is strongly preferred.
• · 10+ years of experience in retail operations, sales management, or multi-unit leadership in foodservice, restaurant supply, or industrial retail.
• · Proven ability to lead geographically distributed teams and scale branch-based business models.
• · Strong financial and operational acumen with a track record of driving profitable growth.
• · Deep understanding of customer behavior in B2B or contractor-facing retail environments.
• · Hands-on leadership style and comfort navigating between strategic and tactical responsibilities.

Benefits

• · Lead the flagship business unit of a family-owned company with deep community roots and growth ambitions.
• · High-impact role with autonomy, visibility, and direct partnership with the CEO.
• · Competitive compensation package with performance-based incentives.
• · Comprehensive medical, dental, and vision benefits.
• · Opportunity to shape the future of a values-driven company where relationships matter, and leaders lead by example.
• · A people-first culture where hard work, loyalty, and legacy are celebrated.