Showroom Manager

Summary: The Showroom Manager is responsible for delivering exceptional customer experience while overseeing the daily operations of the showroom. This role combines sales leadership, customer service, merchandising, and team management to ensure the showroom reflects MSI's commitment to quality, innovation, and service. The Showroom Manager will inspire customers, support trade professionals, and drive showroom sales by creating a welcoming, informative, and results-oriented environment. Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 02:00 PM Seniority Level: Mid-Senior Level Employment Type: Full-time Compensation: This hourly, non-exempt position pays from $25 to $30 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $70,000 and $75,000 annually, or more, depending on experience, overtime hours, and bonuses. To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: Manage the day-to-day operations of the showroom to ensure a clean, organized, and visually appealing environment. Excellent interpersonal, communication, and customer service skills. Strong sales aptitude with the ability to build trust and close sales. Deliver an exceptional customer experience for homeowners, designers, architects, builders, fabricators, and contractors. Managed the workflow of the showroom with a team of 5-7 employees Lead, coach, and develop showroom consultants and support staff to achieve sales and service goals. Drive showroom sales by identifying customer needs and recommending flooring, tile, countertop, and slab solutions. Ensure all displays, samples, and merchandising reflect current product offerings and company standards. Coordinate customer appointments and assist with project selections from concept through completion. Build and maintain strong relationships with trade professionals and repeat customers. Monitor showroom performance, sales metrics, inventory levels, and operational efficiencies. Collaborate with warehouse, inside sales, and branch management to ensure seamless customer service. Resolve customer concerns professionally and promptly. Maintain compliance with company policies, safety standards, and operational procedures. Additionally, the candidate must meet the following Education and/or Experience requirements: Three (3) years or more of retail, showroom, or sales management experience, preferably within flooring, tile, countertops, cabinetry, or building materials. Strong leadership, coaching, and communication skills. Proven ability to drive sales while delivering exceptional customer service. Strong organizational and time management skills with the ability to manage multiple customer projects simultaneously. Comfortable use of CRM systems, Microsoft Office, and point-of-sale software. Design knowledge or experience with interior finishes is highly preferred. Ability to lift and move product samples as needed. Bachelors degree a plus Knowledge of flooring, tile, natural stone, quartz, porcelain slabs, and related products. Experience working with builders, designers, and contractors. Strong problem-solving and relationship-building skills. Passion for interior design and helping customers bring their vision to life. This role has the following physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits. The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision. Benefits: Referral, Holiday, and Annual Bonuses Annual pay increases Paid Time Off Medical, Dental, and Vision Insurance Company-paid Short Term and Long Term disability Company-paid Life Insurance Tuition Reimbursement Traditional and Roth 401(k) plans with company matching contributions Charitable donation matching programs Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot #1 Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team. #J-18808-Ljbffr