Coordinator - Technical Support

Position Summary The Coordinator – Technical Support is responsible for providing a single point of contact for the efficient resolution of technical issues that develop within the Information Systems and Technology architecture. Job Responsibilities Offers technical support to customers, sales, distributors, field service and operations via telephone, internet and/or field environment. Solves complex problems regarding technical support. Creates reference documentation to support the after sales tasks, including work orders, drawings, and schematics. Creates inventory lists for needed parts and/or equipment. Estimates repair and/or product costs. Participates in problem solving and root cause analysis with the customer. Provides training for internal/external employees on technical support. Additional duties as assigned. Additional Responsibilities Additional responsibilities as assigned.

QUALIFICATIONS / REQUIREMENTS

Associate’s Degree or equivalent from two-year college or technical school in Information Technology or related field. 2+ years of previous technical support experience; or equivalent combination of education and experience. Occasional travel either locally, nationally, and/or internationally may be required. High degree of proficiency MS Office Suite, Outlook & Internet applications. Strong analytical, prioritizing, interpersonal, problem‑solving, presentation, budgeting, project management (from conception to completion), & planning skills. Strong verbal and written communication skills (including analysis, interpretation, & reasoning). Solid understanding and application of mathematical concepts. Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients. Ability to work well autonomously and within a team in a fast‑paced and deadline‑oriented environment. Ability to work with and influence peers and senior management. Self‑motivated with critical attention to detail, deadlines and reporting. Ability to work overtime as necessary. Additional Qualifications Additional qualifications as required.

PHYSICAL ASPECTS / WORK ENVIRONMENT

Regularly required to stand; walk; sit; and talk, hear and see. Occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals to perform the essential functions. Company Background The Matthews Environmental Solutions division of Matthews Memorialization is a worldwide leader in the design and manufacture of technologically advanced crematoria equipment, as well as cremation‑related products and services. It is a total solutions provider for combustion products and services with a passion for the environment and success for our clients. We are a global leader in cremation equipment, waste incinerator systems, environmental solutions, service, parts, supplies, crematory management and memorial products. We have a passion for innovation and are committed to continually finding new solutions for a varied customer base. #J-18808-Ljbffr Matthews Memorialization