IT Technician - Managed Services

Salary Range: $45,000.00 To $50,000.00 Annually Your Role at RedZone Technologies What You’ll Do Systems & Network Support Perform systems management, administration, and troubleshooting across client environments remotely using RMM tools and in person Diagnose and resolve network, server, and endpoint issues efficiently and professionally. Support client/server applications and infrastructure as part of managed services delivery. Managed Services Operations Travel to local client locations to i nstall, configure, and troubleshoot IT systems. Provide helpdesk and systems support for clients across diverse industries. System and security administration. Use RedZone’s checklist system and process to routinely audit customer environments Participate in proactive maintenance, monitoring, and issue prevention efforts. Actively document time, logical troubleshooting steps, and resolution to customer via ticketing system Work closely with internal technical teams to resolve issues and improve service delivery. Share technical knowledge with teammates and customers in a clear, helpful manner. Contribute to a team culture focused on learning, accountability, and follow-through. What We’re Looking For Problem Solver – Hands on troubleshooter, not a “Run Book” only Tech. Qualifications 2+ years of experience as a Helpdesk Technician, Systems Administrator, or PC Technician. Strong problem ownership with the ability to follow issues through resolution. Self-motivated, resourceful, and comfortable working independently or as part of a team. Clear written and verbal communication skills, and attention to detail. Desire to learn all aspects of IT: Servers, Networking, Firewalls, Security, 365, Azure, and more. Technical Qualifications Basic to intermediate understanding of Microsoft technologies, including: Windows Server Active Directory O365 Foundational networking knowledge and troubleshooting skills. Familiarity with hardware installation and diagnostics. Exposure to technologies such as VMware, Cisco, HP, SANs, iSCSI, firewalls, and security devices is a plus. Additional Requirements This is a 100% in-office role based in Annapolis, MD. Ability to lift hardware weighing up to 40 lbs independently and up to 80 lbs cooperatively. Willingness to travel occasionally to client sites within MD, DC, and VA. Standard working shifts are 7:30 AM – 4:30 PM OR 8:30 – 5:30 as scheduled. Ability to pursue technical certifications as required.401(k) with company matching Health insurance Vision insurance Paid time off Professional development in a growing technical environment Why Join RedZone Technologies? We’rea fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individualmattershere. Youwon’tbe a number.You’llbe a core contributor on a team that values accountability, excellence, and real impact. #J-18808-Ljbffr RedZone Technologies