Service Specialist II

This is a Service Specialist role supporting Financial Advisors and practice teams by providing timely, accurate, and professional service. The role includes responding to inquiries, navigating processes, and ensuring a seamless experience for associates and clients. It requires detail‑orientation, adaptability, and a commitment to continuous learning. What You’ll Do Provide professional, courteous support to practice teams and clients via phone and written communication. Research and resolve inquiries by delivering accurate information and practical solutions. Maintain high service standards while managing multiple requests in a fast‑paced environment. Continuously learn and apply new processes, systems, and updates to ensure accurate support. Collaborate with teammates and act as a resource by sharing knowledge and best practices. Support team initiatives, process improvements, and department priorities. Identify opportunities to enhance service quality and operational efficiency. What Experience You Need 1–2 years of customer service experience, prior financial services industry or Edward Jones experience recommended. Strong computer skills, including effective use of Microsoft Office applications. Excellent verbal and written communication skills. What Could Set You Apart Bachelor's degree is preferred. Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits such as accident, hospital indemnity, and critical illness, short‑ and long‑term disability, basic life and AD&D coverage at no cost to associates. The firm offers a 401(k) retirement plan, health savings account, and flexible spending account. Ten paid holidays, 15 days of vacation for new associates beginning on January 1, as well as sick time, personal days, and a paid day for volunteerism are provided. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the employee assistance program. #J-18808-Ljbffr Edward Jones