Front Desk Representative Vascular Health Clinic Chandler

Location Chandler, Arizona Department C/P-Chandler Vascular Surgery Shift Day; Monday-Friday, 8:30am-5:00pm Position Summary This position is responsible for providing personalized coordination, clarification and communication of all financial aspects of care continuum, including insurance and authorization verification, registration, financial counseling and claims research for Oncology. The role partners with the clinical care team to determine financial impact for the patient and serves as the primary contact for any financial questions related to a patient’s care across the entire continuum of their treatment, ensuring a seamless experience for the patient and their family. Responsibilities Performs pre-registration/registration processes, partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including inpatient and outpatient services, prescription drugs, travel and housing, if necessary. Verifies insurance coverage and obtains authorizations and notifications throughout the patient’s treatment. Accurately documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in the patient’s treatment plan. Provides financial counseling to patients and families and serves as the primary resource throughout the patient’s treatment. Explains company financial policies and available resources and avenues for alternative payment arrangements. Assists patients who are un‑insured to access other funding resources and completes required documents. Maintains current working knowledge of Medicare, Medicaid and other program benefits and criteria, particularly as they pertain to long‑term care and low‑income patients. Acts as a liaison between patient/PFS department/payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and maximize service excellence. Calculates patient liability according to verification of insurance benefits, collects deposits and co‑payments. May provide leadership and training to other members of the financial team and serves as a resource for internal and external customers. Works independently under general supervision, leads and follows structured work routines in a fast‑paced, multi‑task environment with high volume and immediacy needs. Minimum Qualifications Requires knowledge typically obtained through an Associate’s Degree with a focus in social work, healthcare administration or finance, and a minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting. Must have highly developed interpersonal, communications and human relations skills; accurate and efficient keyboarding skills; strong organizational and time‑management skills; and flexibility in responding to multiple demands. Additional Qualifications Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire. Preferred Qualifications Bachelor’s degree in social work, healthcare administration or finance preferred. Prior experience as a social worker or financial counselor preferred. EEO Statement EEO/Disabled/Veterans Other Mandatory Mandates Our organization supports a drug‑free work environment. Privacy Policy Privacy Policy #J-18808-Ljbffr Banner Health