Lead Radiology Intake Representative

Lead Radiology Intake Representative

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Lead Radiology Intake Representative is responsible for the flow of Radiology patient data from appointment scheduling, authorization, and registration. This includes but is not limited to the review of physician orders, diagnosis and reimbursement requirements through patient and physician contracts. Also functions as the primary conduit of communication with both providers and patients. This position requires moderate independent judgment, ingenuity, and initiative as well as providing guidance and training for Radiology Support Team Members in order to maximize their development and growth.

Responsibilities

A day in the life of a Lead Radiology Intake Representative at Hackensack Meridian Health includes:

• Maintains adequate inventory of materials and various supplies and recommends procurement of necessary supplies.
• Provides instruction to team members through formal and informal education.
• Allocates work assignments and participates in staff training.
• Assumes responsibility for proper and efficient operation and maintenance of all equipment and accessories.
• Prepares schedules, and manages time keeping and 'on-call' coverage.
• Accurate collection of patient information and medical history for scheduling.
• Effectively and efficiently performs the scheduling process for all imaging studies. Schedule Radiologist's consultations, Pre-registering and registering all scheduled studies for the various departments and HOPD facilities.
• Screens radiology orders and reviews patient histories to expedite scheduled procedures.
• Gathers and prepares patient information related to procedures including prescription, lab work, medication, allergies, consents and patient histories in preparation for scheduled procedures and/or Radiologist review.
• As needed: a. Reviews patient insurance requirements and documentation to ensure reimbursement. b. Performs insurance verification on all Outpatient services, and collects patient's out of pocket responsibility. c. Prepares and obtains authorization for all procedures including advanced procedures and studies and any other needed authorizations.
• Where applicable, set up peer to peer and/or handle appeals when authorizations are denied.
• Completes any patient requests for medical information and verifications.
• Respond to phone inquiries in an appropriate and timely manner.
• Communicates with physician offices, nursing units, radiologists, technical staff, and ordering physicians to facilitate scheduling and/or completion of exams.
• Arrange transportation for patients as needed to and from their procedure/study.
• Where applicable, set up all hydrations for all patients that require hydration for their study and perform post procedure follow up calls and/or set up follow up appointments with patients when needed.
• Upload/import outside studies into PACS for Radiologist comparisons.
• Make daily reminder calls to scheduled patients and give them any additional instructions as needed.
• Checks workspace inventory and replenishes supplies as needed. Notify supervisor if inventory supplies need replenishment.
• Participate in orientation and training of new employees.
• Process requests for medical records, films, and CD/DVDs from Outpatient, Emergency Department, and Inpatient sources.
• Verify the accuracy of information on all reports, films, and CD/DVDs before release.
• Maintain accurate logs of all release requests and complete release forms with all necessary details. Confirm that medical information is released only to authorized individuals.
• Ensure timely delivery of final reports, films, and CD/DVDs to designated physicians and/or patients.
• Monitor report audits and expedite the completion and faxing of final reports.
• Take necessary actions to complete reports on the pending log.
• Fax reports to referring physicians' offices as requested.
• Keep offices informed of any ongoing problems or delays.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 3 years experience.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Related experience in a hospital setting.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation Minimum rate of $25.77 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.