Service Manager

Ready to lead a dynamic, fast-paced service department at one of the top powersports dealerships on the East Coast? Delmarva Power Sports is seeking an experienced, driven, and customer-focused Service Manager to lead our growing team. We proudly represent top brands including Honda, Kawasaki, Yamaha, Suzuki, Polaris, CFMOTO, and Kayo, and we’re looking for someone who shares our passion for powersports and delivering five-star customer service. Key Responsibilities: Oversee the day-to-day operations of the Service Department Manage and support technicians and service writers Monitor workflow and ensure timely completion of work orders Handle customer concerns with professionalism and care Drive profitability through effective scheduling, upselling, and labor control Ensure compliance with manufacturer warranty processes and procedures Recruit, train, and develop service staff Maintain a clean, organized, and safe work environment What We’re Looking For: 3+ years of service management experience (powersports, automotive, marine, or similar) Proven leadership and team-building skills Strong understanding of repair order processing, scheduling, and warranty systems Excellent communication and customer service skills Ability to thrive in a high-volume environment Familiarity with Lightspeed or similar DMS is a plus Motorcycle endorsement or mechanical knowledge is a bonus We Offer: Competitive base salary + performance bonuses Health, dental, and vision insurance 401K Paid time off and holidays Employee discounts on gear and vehicles Ongoing training and development A fun, high-energy team that’s passionate about powersports #J-18808-Ljbffr