Parts & Service Coordinator

Job Description

Job Description

What You'll Be Doing

Service Coordination

• Help schedule service appointments, repairs, and maintenance for emergency vehicles and equipment.

• Open, update, and close service work orders, making sure information is accurate and complete.

• Keep customers informed about repair progress, scheduling updates, and estimated completion dates.

• Work closely with technicians and service leadership to keep repairs moving and schedules organized.

• Coordinate vehicle drop-offs, pickups, and customer communications.

• Assist with service estimates, quotes, invoicing, and warranty documentation.

• Follow up on open work orders, pending repairs, and outstanding service items.

• Help resolve routine customer questions and concerns.

Parts Support 

• Assist with locating, ordering, and tracking parts needed for service repairs.

• Communicate parts availability, backorders, and delivery updates to the service team.

• Process parts requests, purchase orders, and related transactions.

• Help with receiving, organizing, and distributing parts.

• Support inventory accuracy and ensure parts are properly documented on work orders.

• Experience in service coordination, service administration, customer service, or a similar role preferred.

• Automotive, heavy truck, emergency vehicle, or equipment dealership experience is a plus.

• Strong organizational skills and the ability to manage multiple priorities.

• Comfortable communicating with customers, technicians, and vendors.

• Good computer skills and the ability to learn new systems.

• Attention to detail, especially when it comes to work orders, scheduling, and billing.

• A team-first attitude and willingness to jump in where needed.

You don't need to know everything about emergency vehicles to be successful here. If you understand how a service department operates, can stay organized, and know how to take care of customers, we'd like to talk with you.

At MacQueen, the work we do matters. We support the fire departments, EMS providers, and public safety professionals who depend on their equipment to serve their communities.

You'll be part of a team that values hard work, collaboration, and doing right by our customers.

What We Offer:

• Competitive compensation based on experience

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Paid time off and paid holidays

• Company-paid training and development opportunities

• Opportunities for professional growth

• A team-oriented work environment

Physical Demands & Work Environment:

This position combines computer-based responsibilities with frequent physical activity in a shop   or service environment. The role may require:

o Frequently sitting and using a computer, including keyboarding, accessing technical information, and completing service documentation.

o Frequently standing, walking, bending, reaching, and moving throughout the workplace.

o Occasionally lifting, carrying, pushing, pulling, or moving items weighing up to 50 pounds.

o Working in shop or service environments with potential exposure to moving mechanical parts, noise, fumes, and other equipment-related hazards.

o Using appropriate personal protective equipment (PPE) when required by applicable safety procedures.

Job Description Disclaimer

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, qualifications, or skills required. Responsibilities may evolve based on business needs.

MacQueen Equipment is committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of their positions.

Equal Employment Opportunity

MacQueen Equipment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, creed, religion, ancestry, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, marital status, familial status, veteran status, status with regard to public assistance, membership or activity in a local commission, or any other status protected by applicable law.

Pre-Employment Requirements

Employment offers are contingent upon the successful completion of applicable pre-employment screening requirements, which may include a criminal background check and drug testing, in accordance with company policy and applicable federal, state, and local laws.