Senior GD Training Operations Specialist

Build Our Future Together:

The purpose of the Training Coordinator, Senior Specialist role is to ensure the smooth and effective execution of training projects by managing and coordinating the intake, development, deployment and collaborating with all key stakeholders to deliver successful learning programs.

This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.

Enable Process and Operational Excellence

• Applies seasoned Training Coordination experience to independently resolve a variety of complex problems that have significant impact on cost or efficiency of training operations
• Identifies areas for possible improvements and proactively addresses problems within scope of responsibility
• Regularly makes recommendations on new processes, tools and services that can impact projects in training operations
• Modifies existing LCoE tools, techniques, and processes, with approval from leadership
• Regularly contributes actionable ideas in logistics and quality meeting sessions
• Ability to cross train in other overlapping LCoE areas (ie Onboarding, Training Quality and Compliance)

Project Management

• Accountable for project lifecycle of a deliverable.
• Independently tracks and manages key milestones.
• Determines project and workload priorities
• Makes recommendations on process improvement and streamlining
• Invoicing & POs
• Accountable for PO and Invoice management on the team.
• Identify areas for improvement in the invoicing process.
• Identify areas for cost reduction in POs raised
• Archiving
• Manage other team members to identify files for archiving at the end of each project.
• Accountable for material upload
• Continuously works to improve and automate the archiving process.
• Demonstrates initiative with new project requests and serves as SME for training coordination and execution
• Exercises effective interpersonal, communication, training, and problem-solving skills within Training Operations and when interfacing with key stakeholders on project execution
• With limited guidance, works on moderately complex assignments/projects
• Supports the Onboarding function of the LCoE team
• Supports any operational audit initiatives

UAT

• Performs all UAT testing on LCoE deliverables.
• Leverage experience, identifies patterns in issues found and makes recommendations on resolution and development process improvement
• Leverage relationships across the LCoE team to improve outputs.

Support Training Sessions – Virtual and Face to Face

• Create and manage session schedules, invites, meeting links, rosters and room bookings
• Reserve meeting rooms with appropriate A/V support for virtual or face to face
• Coordinate catering and supplies for in person LCoE events
• Provide online support during live virtual sessions
• Support instructor logistics, including provision of travel guidelines and attendee rosters, and identifying room set-up/AV requirements.
• Manage production and delivery of printed course materials where required
• Manage all pre and post program activities and surveys for both face to face classroom and online training

This Role Requires:

• A minimum of a Bachelors' degree and at least 2+ years of relevant experience
• Preference for prior training operations experience