Catering and Banquet Manager

Catering and Banquet Manager

Conner Prairie Museum - Fishers, IN 46038

Position Type: Full Time Job Shift: Day Education Level: Bachelor's Degree Travel Percentage: Negligible Category: Nonprofit - Social Services

Description

Principal Function: The Catering and Banquet Manager is responsible for all catering and banquet event sales, promotion and execution. This role leads a team of sales coordinators and execution staff in the production of private events and ticketed events. Maintains organizational calendar of event space use and is responsible for annual revenue and expenses for this segment of business.

Essential Duties and Responsibilities: Duties include, but are not limited to:

1. Manages banquet events along with assigned banquet staff to ensure successful event execution.
2. Trains sales team to support banquet event growth and success.
3. Manages banquet space scheduling and calendar activities.
4. Maintains organizational calendar based on contracted and internal events.
5. Updates pricing and options for venues, menus and add-ons.
6. Maintains or produces sales collateral requesting website updates as needed.
7. Orchestrates business development, networking and venue improvements.
8. Directs or assists in event set-up and tear down when necessary.
9. Resolves client issues and provides excellent customer service experience.
10. Knowledgeable about event AV and able to provide support.
11. Manages invoicing and processing payments through accounting, ensuring accounts are complete.
12. Performs end of month and annual budget reviews and forecasting.
13. Conducts performance evaluations for team.
14. Recruits and hires team members as needed.

Supervisory Responsibilities: Supervises the Event Sales Coordinators, Banquet Supervisor and support staff. Employee carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring and training employees; planning, assigning, and directing work; scheduling and approving time worked; appraising performance; rewarding and correcting employees; addressing complaints and resolving problems.

Education and/or Experience: Bachelor's degree (B.A./B.S.) in related field is required; or five years related experience and/or training; or equivalent combination of education and experience. Previous experience in a catering and/or banquet sales role is desired. Previous experience working in the museum and/or entertainment industry is desired.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

• Customer Service – Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping ones emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others ideas and tries new things.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality/Quantity – Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
• Safety/Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality/Dependability – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management's direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Other Skills and Abilities: The following skills and abilities are either required or desired.

• Computer software skills required include: Microsoft Outlook, Word, Excel, and PowerPoint.
• A working knowledge of health and safety regulations is desired. ServeSafe certification is required, the opportunity to obtain certification will be offered once hired.
• The willingness to resolve customer needs in an efficient and positive manner is required.
• A working knowledge of event planning and execution is desired.
• The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear; taste or smell and lift and/or move up to 25 pounds. The employee frequently will climb or balance; stoop, kneel, crouch or crawl; and lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly exposed to wet or humid conditions (non-weather); outdoor weather conditions; extreme cold (non-weather); and extreme heat (non-weather). The employee frequently is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment. The employee is occasionally exposed to fumes or airborne particles; working with explosives; and vibrations. The noise level in the work environment is usually moderate to loud.

Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will require work beyond these hours