Sales and Marketing / Customer Engagement Specialist

Job Description

Job Description

Company Description

To be the leading producer of glass bottles and jars worldwide you need passion, commitment and innovation baked into the very fabric of a business and its people. For more than 120 years, our glass makers have honed their craft—channeling their creativity into more than 1,800 patents held today. When you join O-I you become part of that story.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. We are dedicated to make what matters to shape a healthier, more sustainable and more exciting world. We transform the industry to make glass more relevant and more accessible to more people.

Why do you want to apply? The OIPS operations is striving to be a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally. O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement.

Job Description

The Sales & Marketing / Customer Engagement Specialist  is a foundational role designed to launch high-potential talent into a career in commercial sales. This position is part of a structured development path that blends hands-on experience, cross-functional collaboration, and exposure to strategic customer engagement. You’ll work closely with sales leaders, analysts, and commercial teams to build the skills and mindset needed to thrive in a fast-paced, customer-centric environment.

This is not just a job—it’s a launchpad for future account management and commercial leadership roles.

The Sales & Marketing / Customer Engagement Specialist Principal Accountabilities:

• Customer Engagement & Support: Assist in managing customer accounts, including order tracking, documentation, and issue resolution. Participate in customer meetings and calls to gain exposure to relationship management and strategic communication.
• Sales Operations & Analysis: Support sales forecasting, pricing analysis, and performance tracking. Collaborate with analysts to interpret data and identify opportunities for improvement.
• Project & Process Ownership: Lead or contribute to special projects across sales, logistics, and customer service. Document and formalize processes to improve team efficiency and customer satisfaction.
• Cross-Functional Collaboration: Work with internal teams including marketing, finance, and supply chain to support customer needs.
• Learning & Development: Engage in structured learning modules and mentorship sessions. Deliver periodic presentations to leadership summarizing key learnings and growth milestones.

SCOPE AND IMPACT

Initiative – You take ownership and seek out opportunities to contribute.

Adaptability – You thrive in changing environments and are eager to learn.

Team Orientation – You collaborate well and build strong relationships.

Customer Focus – You care deeply about delivering value and solving problems.

Drive – You’re motivated to grow into a future commercial leader.

Must be able to perform the essential functions of the job with or without reasonable accommodations

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
• Strong communication skills—written and verbal.
• Highly organized, self-starter with a proactive mindset.
• Analytical thinker with curiosity and a desire to learn.
• Comfortable working in a collaborative, fast-paced environment.
• Proficient in Microsoft Office; familiarity with tools like SAP, Salesforce, or similar is a plus.

TRAVEL REQUIREMENTS

• 10% 

Additional Information

What we offer at O-I:

Salary Range: The expected salary range for this position is between $50,000 - $55,000.  Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law. 

O-I offers a very generous benefit package – some of the highlights are:

• Vacation time and paid holidays 
• Medical, dental, prescription and vision care coverage
• Pre-tax accounts
• Well-being program which includes opportunity to earn employer contributions
• Life and AD&D Insurance
• Disability Insurance
• 401(k) retirement saving plans with employer contributions
• Financial advisors to assist with retirement planning and financial wellness
• Employee Assistance Program

 

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at View email address on us.fitly.work and let us know the nature of your request and your contact information.