Patient Access Specialist

Patient Access Specialist
Job Number: 26-01561

Progress on your journey to success! ECLARO is currently recruiting for a Patient Access Specialist in the Palos Heights, IL area for one of our clients.

ECLARO's client is a leading provider of healthcare workforce software and solutions. If you're up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPM regulations.
• Provides exceptional customer service to patients which establish a positive first Impression of Client.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Correctly Identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians Client systems in a patient / customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient If appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule efficiently.
• Completing tasks and assignments on time.
• Completes other duties assigned by Manager.
• Cross-training between various departments will take place to ensure coverage.
• Participates in Quality Assurance reviews to ensure integrity of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to all department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.
• Communication and Collaboration:
  • Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
  • Collects authorization numbers in appropriate systems as applicable.
  • Provides professional and constructive environment for communication across units / departments and resolves operational issues.
  • May attend intro / interdepartmental meetings which involve walking within Client.
  • Communicates customer satisfaction issues to appropriate individuals.
  • Demonstrates teamwork by helping co-workers within and across departments.
  • Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
  • Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient core.
  • Accommodates all levels of communication ability.
• Technology:
  • Utilizes multiple online order retrieval systems to verify.
  • Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
  • Completes accurate handoff Instructions and notes to scheduling staff, by noting appropriately in Epic.
  • Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
  • Runs Real Time Eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
  • Sends quality Epic Messages / Telephone encounters that are descriptive and grammatically correct.
• Efficiency, Process Improvement, and Business Growth:
  • Proactive in preventing Issues with patient visit by double checking type of test preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval.
  • Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information Into registration system.
  • Understands departmental and individual quality metrics.
  • Proactively analyzes account activity, identifies problems, and initiates appropriate actions / resolutions.
  • Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
  • Participates in departmental quality improvement activities.
  • Provides ideas and suggestions for process improvements within the department.
  • Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
  • Adjusts processes as needed to meet standards.
  • Uses organizational and unit / department resources efficiently.
  • Acts as a training resource for new staff and o resource for co-workers, sharing process and workflow information.
  • Understands that schedule may change to reflect shifting business needs.
  • Evolves and learns as healthcare policies change.

Required Qualifications:

• High School Diploma or Equivalent
• 2.3 years customer service or medical office experience.
• Excellent interpersonal. verbal, and written communication skills.
• Proficiency in computer data entry / typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability multi-task.
• Customer service oriented.

Shift: Day 5x8-Hour (09:00 - 17:30); Duration: 12 weeks

Pay Rate: $23.33 / Hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Sofia Dela Torre
View email address on click.appcast.io
View phone number on click.appcast.io
LinkedIn | Sofia Dela Torre

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.