Senior Manager, Scaling Operations

About the Role As a Senior Manager Scaling Operations at Duolingo, you’ll lead a small team and own operations for Duolingo’s contingent workforce and vendor procurement. You’ll define strategy, build systems, and drive workforce planning in partnership with teams across Learning & Curriculum, Product, Engineering, Finance, and Legal. You’ll build centralized operations capability for contractor-heavy workflows across the company, improve the quality of AI‑assisted work, automate staffing and assignment routing, and reduce manual effort for partner teams. Location This role is based in Pittsburgh, PA or New York City, NY. Responsibilities Establish and implement a vision for freelance and vendor operations at the intersection of content systems and AI integration – defining success, setting roadmaps, and using AI and automation to deliver new learning content at scale while maintaining educational excellence. Design durable, tech‑forward workflows that replace manual coordination with self‑service tooling: centralized contractor management, self‑serve task assignment, and structured QC and feedback loops. Identify critical resources for scaling initiatives , both in terms of people and technology, and drive prioritization. Manage a team of program managers. Qualifications You have people management experience, having hired and developed a team of program management staff. You have program management experience, having demonstrated strong operational leadership in programs of large scale and complexity or building and scaling processes from the ground up. You have collaboration skills, partnering with functions such as engineering, product management, content development, and executive leadership to ensure alignment across teams and stakeholders. You have tooling strategy experience, are curious about new technologies, and define a roadmap for you and your teams to increase efficiency with automation. You have data‑driven opinions about build vs buy tooling. You have excellent verbal and written communication skills in English. Exceptional Candidates Proven wins maturing a 0‑to‑1 operations function into a durable, instrumented system, including evaluation loops, anomaly detection, and AI‑assisted workflows. Experience partnering deeply with engineering on internal tooling and operating systems; comfortable shaping roadmaps and trade‑offs alongside a tech lead. Compensation Salary Range: $163,200 — $244,800 USD. EEO Statement Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr