Order Management Coordinator

Order Management Coordinator

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world's most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn't easyand that is exactly why we do it. Telamon thrives when we're solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around usinside our walls and out.

At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.

Learn more at telamon.com

Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:

Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP

Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities

Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

Classification: Non-Exempt/ Hourly

Location: 1000 E. 116th Street, Carmel, IN 46032

Schedule: Flexible hours between 8:00 AM6:00 PM. This is a hybrid role remote on Tuesdays and Fridays, in-office Monday, Wednesday, and Thursday.

Job Summary: The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers' expectations.

Essential Duties and Responsibilities:

• Receive customer orders via email or electronically.
• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
• Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC's Planners, PM's, contract managers, material managers, etc.
• Process requests for defective replacements and good stock returns.
• Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
• Coordinate with multiple internal departments to ensure customers' needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
• Daily review inventory and create shipments to strive for the best OTD performance.
• Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
• Prepare responses to requests for quotes based on customer's needs.
• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
• Collaborate with IT to establish and maintain IT goals and objectives for business projects
• Provide backup support for other programs.
• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
• Occasionally engage in conference calls with all departments including customers
• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.

Managerial Responsibility: No direct reports.

Travel/Shift Requirements: Minimal Travel Required

Physical Demands:

• Sitting: Frequently (up to 6-8 hours per day) most work is done at a computer or desk.
• Standing/Walking: Occasionally may need to move between departments or attend in-person meetings.
• Lifting: Occasionally lifts office materials or small packages (generally less than 20 pounds).
• Reaching/Handling: Frequently using hands and arms to work on a computer, phone, and paperwork.
• Talking/Hearing: Frequently required for phone calls, video meetings, and team/customer interactions.
• Vision: Constant required to read emails, review orders, input data, and prepare reports (use of computer screen for extended periods).
• Typing/Keyboarding: Constant data entry and email communication.

Skills and Abilities Required:

• Ability to effectively meet customer's needs, build productive internal and external stakeholder relationships and take responsibility for customer satisfaction and loyalty
• Ability to communicate effectively and professionally with internal resources and customers
• Ability to escalate appropriately when needed
• High degree of accuracy and attention to detail
• Proficiency with MS Office
• Ability to navigate within ERP accounting system is preferred, but not mandatory

Education and Experience Required:

• High school diploma required; associate or bachelor's degree preferred.
• Minimum 3 years of customer service experience
• Telecom industry experience preferred
• Oracle Order Management experience preferred.

Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.