Operations Specialist

Operations SpecialistThe Operations Specialist reports to the Operations Manager. The ideal candidate is:ProfessionalAn excellent verbal and written communicatorPositiveFlexibleTeam-orientedReliablePurpose & Role:Serve as the frontline liaison and customer supportEnsure positive experiences that reflect the organization's valuesSolve problems, answer questions, and be a company advocateCore Responsibilities:Respond promptly to inquiries via phone and emailHandle complaints with empathy and escalate when appropriateMaintain accurate records of interactionsPerformance Expectations:Deliver accurate, clear, and respectful communicationTake ownership of issues until resolved or properly escalatedFollow established protocols and compliance guidelinesProfessional Conduct:Treat everyone with respect and courtesyMaintain a calm, professional tone—even in challenging situationsTake accountability for mistakes and focus on solutionsTeamwork & Collaboration:Share knowledge and support team membersParticipate in training, meetings, and feedback sessionsCommunicate effectively across departments to resolve cross-functional issuesContinuous Improvement:Identify recurring issues and suggest improvementsView feedback as an opportunity for growthAvailability & Scheduling:Be punctual and adhere to scheduled work hoursBe flexible in ensuring proper coverage and smooth handoffs during breaks, time off, or shift changesAttitude & Mindset:Approach daily responsibilities with a can-do attitude, optimism, empathy, and a growth mindsetTreat teammates with care and work collaborativelyBe solutions-orientedEmbrace challenges as opportunities to learn and improveQualifications:At least two years of experience performing similar or related workExperience responding to inquiries via phone and email is preferred but not requiredStrong confidentiality practices, organizational skills, and attention to detailExcellent verbal and written communication skills