Operations Specialist I

We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. The Operation Specialist I is responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients. These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services. May handle special assignments, in person and virtual orientations with employees and schools. Works with minimal supervision. Responsibilities Offer assignments at client facilities to qualified field staff Manage open orders and fill open shifts with qualified field staff Answer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as needed Foster and maintain excellent relationships between clients, field staff, and corporate team Data entry (orders, employee files, etc.) Contributes to quality control checks Other relevant duties as assigned by management Qualifications 1 year of data entry

• 1 year of office experience
• 2+ year of customer service experience
• Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
• Strong time management and organizational skills.

2+ year office experience, or similar

• 3+ year of customer service experience
• Experience using Google Drive (i.e. Google Docs, Google Sheets, Google Forms)

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment. Benefits Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Voluntary Insurance 401(k) plan Tuition Assistance Pet Insurance The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access. Equal Opportunity Employer Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability #J-18808-Ljbffr Cross Country Healthcare