Premium Finance Receptionist

Build Your Future Here

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Peoples Premium Finance, a division of Peoples Bank, maintains an active partnership with the bank in providing financial services to a broad array of customers. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek's America's Greatest Workplaces 2024, 2025 and 2026
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021. 2025 and 2026
• TIME's America's Growth Leaders 2026 award winner

At Peoples Premium Finance, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

Provides administrative and operational support for Premium Finance division of Peoples Bank providing strong service to agents and insured customers in a timely and accurate manner. Position will be responsible for taking phone calls, process incoming correspondence regarding policy maintenance, acknowledgements, return mail and distributing other customer service requests on paper and electronically to associates.

Job Duties

• First in line for telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts. Properly document call conversation on each specific account.
• Will provide administrative and operational support for team.
• Work or distribute paper and electronic inquiries received through customer service queues.
• Responsible for reviewing, sorting and distributing incoming correspondence which includes policy maintenance and acknowledgements and over-night and returned mail.
• Will assist in processing and preparing out-going correspondence.
• Provide backup and assistance to the department as needed.
• Responsible for the proper handling of confidential and secure information.
• Will perform special projects as assigned.

Education, Job Skills and Qualifications

• High school diploma or equivalent work experience.
• Excellent interpersonal skills and ability to communicate with customers and internal associates.
• Strong customer service skills.
• Organizational skills and ability to prioritize tasks.
• Strong attention to detail.
• Strong typing/PC skills including email, MS Word and Excel.
• Strong teamwork mentality and team performance.

Basic Qualifications

• High school diploma or equivalent work experience

Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process or other inquires.