Service Operations Lead

Job Description

Job Description

DID SOMEONE SAY FREE BURRITOS?!?!

Pancheros NOW HIRING ASSISTANT MANAGER

The only thing people love more than eating here is working here. Come join our team and learn real cooking skills. You'll have fun creating food that makes people smile!

Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team! You will have the opportunity to be part of a positive and fun culture while enhancing your job skills for further opportunities within our company!

**Flexible schedule**
**Competitive pay**
**Food Discounts**
**Career Advancement Opportunities**
**Fun Workplace Culture**

JOB DUTIES INCLUDE (but not limited to) :

• Supervise shifts of 3 to 10 employees
• Monitor Quality, Safety, and Customer Experience
• Customer Service Manager on Duty
• Cash Handling and Reconciliations of cash drawers
• Training of Staff Members for New Hires & Promotions
• Other duties as assigned

EDUCATION AND TRAINING: No educational requirements.

WORKING EXPERIENCE: Leadership experience required.

PHYSICAL REQUIREMENTS:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
• Able to lift up to 50 lbs. without assistance.
• Requires the ability to move and stand for long periods of time.

WHO WE ARE

Pancheros grew from our very first restaurant-a local favorite in the college town of Iowa City back in 1992-to one of the most beloved Mexican Fast casual brands in the country. Scratch-made dough and fresh-pressed flour tortillas are integral to our burritos. Ingredients perfectly mixed into every bite is also a key component of Burritos Better Built, so in 2002 we introduced Bob The Tool® to mix before roll. And of course, our homemade queso, which has earned a fan following for its ooey, gooey, extra cheesy, velvety texture and zip of zesty, mouthwatering flavor perfect for chip-dipping or slathering on your burrito.

WHAT SETS US APART

Delicious starts with a solid foundation.

Our fresh-pressed tortillas are the key to Burritos Better Built. Each one, made from house-made dough every morning and fresh-pressed in front of your eyes until perfectly golden brown. Then tightly wrapped to support all the freshest ingredients of your choice for a burrito that stands up to your wildest cravings.

URRITO. Burritos without the B.S.

When you keep things as fresh as we do, there's simply no need for the B and the S. (Otherwise known as shortcuts like fryers, freezers, packaged tortillas-we'd never!) We take pride in putting in the extra effort to do things the right way-from scratch, by hand-because that's what delivers the flavor that really sets us apart.

All the right stuff in all the right places.

The key to our burritos is mixing every ingredient together in every bite, because no one wants a mouthful of sour cream or rice. We take mixing so seriously, we even created our very own tool to get the job done right: Bob the Tool. Your single-handed assurance that every burrito you order at Pancheros won't just meet your expectations, it'll exceed them.

We take a fresh approach to service, too.

Every time you walk into one of our restaurants, we're on a mission to make your day even better. Carefully preparing your food from scratch, keeping our restaurants in tip top shape, making online ordering, delivery, and catering as smooth as our queso, and providing quick, courteous service that makes every meal an unforgettable one.

Location: 965 S Riverside Dr, Iowa City, IA 52246

Reports to the General Manger of the Restaurant.

This description is a general statement of required major duties and responsibilities performed on a regular basis. It does not exclude other duties as assigned.